Customer verification specialist
Andx Agency
San Antonio, Tx
09.2026 - Current
- Performed verification of customer accounts and ensured data accuracy.
- Confirmed client information through phone and email outreach.
- Reviewed applicant records for Andx Agency verification requests.
- Responded promptly to inquiries from customers regarding their account status or verification process.
- Flagged mismatched details for supervisor review.
- Followed agency compliance steps during verification tasks.
- Maintained confidential records for Andx Agency cases.
- Updated verification notes in agency tracking systems.
- Communicated status updates to internal team members.
- Documented workflow processes for verifying customer accounts according to established standards.
- Implemented quality control measures to ensure accuracy of verified information.
- Generated reports on key performance metrics related to the effectiveness of the verification process.
- Provided guidance on regulatory requirements related to account verification processes.
- Developed training materials on best practices for verifying customer accounts.