Ingrid Frank
Westwego,LA
Summary
Compassionate Patient Care Technician with experience at Ochsner Medical Center, skilled in vital signs monitoring and active listening. Enhanced patient satisfaction through empathetic support and strict adherence to infection control standards. Proven ability to improve patient comfort and safety, fostering a positive healthcare environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ochsner Medical Center
09.2023 - Current
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Collected and documented patient information to aid in accurate medical record keeping.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Supported patients' daily living activities, improving their hospital stay experience.
- Fostered clean and hygienic environment, reducing risk of infections.
Mail Handler
USPS
08.2005 - 08.2007
- Operated advanced sorting equipment to efficiently process mail and packages.
- Coordinated workflow among team members to ensure timely mail distribution.
- Implemented safety protocols, enhancing compliance and reducing workplace hazards.
- Trained new staff on operational procedures and equipment usage for improved efficiency.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
Aerospace Technician
NASA
08.2007 - 10.2016
- Conducted routine inspections of aerospace systems to ensure compliance with safety standards.
- Assisted in diagnosing malfunctions in avionics and propulsion systems, improving operational readiness.
- Performed preventive maintenance on spacecraft components, enhancing reliability and performance.
- Collaborated with engineers to implement modifications, streamlining processes for spacecraft assembly.
Education
No Degree - Nursing
Southern University And A&M College
Baton Rouge, LA05-2001
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- CPI certified
- Infection control standards
- Clinical training
- Active listening
- Safety protocols
- HIPAA compliance
- Time management
Certification
- NCPCT - Patient Care Technician
- CNA - Certified Nursing Assistant
Timeline
Patient Care Technician
Ochsner Medical Center
09.2023 - Current
Aerospace Technician
NASA
08.2007 - 10.2016
Mail Handler
USPS
08.2005 - 08.2007
No Degree - Nursing
Southern University And A&M College