Ingrid Granados
Morgan Properties
Arlington,VA
1
Language
5
years of professional experience
Resident service coordinator supporting resident relations, service follow-up, and clear communication across occupied and vacant units. Brings experience with lease documentation, rent processing, maintenance coordination, and move-in inspections to help keep housing records accurate and units ready for occupancy. Strengthens day-to-day service through timely follow-up, conflict resolution, and bilingual communication in English and Spanish.
Work History
Resident Service Coordinator/Leaser
6 Months- Coordinated service delivery, ensuring timely response to residents' inquiries and requests.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of tenant applications and lease agreements in management software.
- Facilitated property viewings and guided prospective tenants through leasing process.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
Leasing Assistant
2 Years 1 Month- Assisted with the preparation and execution of lease documents for new tenants.
- Worked closely with property managers to ensure that all leasing activities are completed efficiently.
- Coordinated maintenance services for existing tenants.
- Maintained overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Used conflict resolution skills to quickly resolve issues among residents.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Managed tenant relations, fostering satisfaction and streamlining service delivery to improve overall tenant experience.
Leasing Agent
8 Months- Greeted prospective tenants, answered questions, and provided tours of the property.
- Welcomed prospective tenants, addressed inquiries, and conducted engaging property tours to showcase features.
- Processed applications by conducting background checks and verifying references.
- Facilitated application processing by conducting thorough background checks and verifying references to ensure qualified tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Addressed and resolved tenant complaints related to maintenance and other issues promptly to maintain tenant satisfaction.
Security Supervisor
1 Year 3 Months- Coordinated and oversaw security staff across multiple data centers to ensure effective operations.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Reviewed CCTV footage regularly to identify suspicious activity and enforce company policy.
- Implementing protocols that ensure the safety of an establishment and the people inside.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Ensured security staff are properly trained and certified in accordance with company policies and local regulations.
- Maintained detailed records of incidents on site, including lost and stolen items and unauthorized individuals.
- Provided security team leadership and contributed to on-call duties.
Education
High school diploma - Communication
Skills
Tenant relations
Resident assistance
Administrative support
Bilingual Spanish communication
Lease document preparation
Fair housing compliance
Property maintenance
Rental rate research
Rent collection processing
Maintenance coordination
Leadership Experience
- Integrity and Initiative
- Effective motivator
- Goodwill and empathy
- Open body language and active listening
Languages
Spanish
Timeline
Resident Service Coordinator/Leaser
Morgan Properties
02.2026 - CurrentRead More
Leasing Assistant
Harbor Group Management Company
01.2023 - 02.2025Read More
Leasing Agent
Intersolutions
05.2022 - 01.2023Read More
Security Supervisor
Prosegur
09.2021 - 12.2022Read More
Mount Vernon High School
High school diploma from Communication
Read More