Ingrid Hernandez
Chuluota,USA
Summary
Dedicated and detail-oriented graduate with a Bachelor’s degree in Science in Correctional Program Support Services. With a background in client advocacy, and rehabilitation services. Adept at communication, case management, and problem-solving. Eager to apply academic knowledge in a professional environment while further developing skills.
Overview
26
26
years of professional experience
Work History
Professional Interpreter
Language Line Solution
12.2023 - Current
- Provides accurate and fluent interpretation between Spanish and English in real-time, ensuring clarity and understanding for both parties.
- Improved and maintained fluency in Spanish and English, ensuring high-quality interpretation for clients and stakeholders.
- Served as cultural mediator, bridging gaps and facilitating effective communication in diverse settings.
- Managed sensitive and confidential information with discretion and professionalism to uphold trust and integrity.
Professional Caregiver
Home Instead Senior Care
Orange, USA
08.2017 - 11.2018
- Delivered crisis intervention and emotional support to clients in distress, helping them navigate challenging situations.
- Facilitated social interaction and reintegration for individuals with cognitive impairments, enhancing their community engagement.
- Organized volunteer programs to support rehabilitation and reintegration efforts in the community.
Insurance Support Specialist
Total Eyecare Gallery
Denton, USA
12.2015 - 12.2016
- Reviewed medical records to ensure regulatory compliance, enhancing quality assurance processes.
- Educated clients on their rights and available resources, empowering them to make informed decisions.
- Maintained confidential databases with accurate case and client information.
- Supported clients in navigating medical insurance claims, facilitating timely resolutions.
Rehabilitation Technician
Care Health & Rehabilitation Center
Denton, USA
03.2005 - 07.2008
- Supported therapists in developing personalized care plans for individuals in rehabilitation.
- Documented client progress and ensured adherence to treatment protocols.
- Managed appointment scheduling for therapy sessions and transportation for individuals attending therapy sessions.
Direct Support Professional
Denton State Supported Living Center
Denton, USA
02.2001 - 03.2005
- Supported individuals in rehabilitation, enhancing their skills and independence through tailored management assistance.
- Supported individuals in a rehabilitation setting and provided management assistance.
- Facilitated engagement of individuals in rehabilitative programs and vocational training, promoting personal growth and career readiness.
- Collaborated with service providers to enhance teamwork and communication efforts for at-risk populations.
Education
Bachelor of Science (B.S.) - Correctional Program Support Services
University of Phoenix
Phoenix, AZAssociate of Arts (A.A.) - Criminal Justice
University of Phoenix
Phoenix, AZSkills
- Consecutive Interpretation
- Cultural Mediation
- Bilingual
- Cross-Cultural Communication
- Client Advocacy
- Communication skills
- Microsoft Office Suite
Timeline
Professional Interpreter
Language Line Solution
12.2023 - Current
Professional Caregiver
Home Instead Senior Care
08.2017 - 11.2018
Insurance Support Specialist
Total Eyecare Gallery
12.2015 - 12.2016
Rehabilitation Technician
Care Health & Rehabilitation Center
03.2005 - 07.2008
Direct Support Professional
Denton State Supported Living Center
02.2001 - 03.2005
Bachelor of Science (B.S.) - Correctional Program Support Services
University of Phoenix
Associate of Arts (A.A.) - Criminal Justice
University of Phoenix