Ingrid Kelley
Houston,TX
Summary
Seeking a position as a Warehouse Clerk. Strong work ethic, adaptability and exceptional problem-solving skills that provides general information and customer assistance for quality service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Special Education Paraprofessional
FORTBEND INDEPENDENT SCHOOL DISTRICT
Houston, TX
08.2018 - Current
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Evaluated student needs to provide helpful resources and support.
- Collaborated with teacher to develop personalized and successful learning strategies.
Contact Tracer
UT-Health
Houston, TX
05.2020 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Communicated with contacts in a professional and empathic manner maintaining emotional and cultural awareness.
- Collected and recorded information on symptoms and needs into the data base system SAILFORCE.
Front Desk Security Officer
Allied Universal Security Services
Houston, TX
02.2018 - 08.2020
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
Education
Bachelor of Science - Computer Science
Prairie View A & M University
Prairie View, TX05.1989
Skills
- Problem solver problem-solving
- Excellent customer service
- Proficient with Microsoft Office, Salesforce
- Inbound and Outbound Calling
Timeline
Contact Tracer
UT-Health
05.2020 - 06.2021
Special Education Paraprofessional
FORTBEND INDEPENDENT SCHOOL DISTRICT
08.2018 - Current
Front Desk Security Officer
Allied Universal Security Services
02.2018 - 08.2020
Bachelor of Science - Computer Science
Prairie View A & M University
Similar Profiles
Briell BoydBriell Boyd
Substitute Teacher at FORTBEND INDEPENDENT SCHOOL DISTRICT, Travis High SchoolSubstitute Teacher at FORTBEND INDEPENDENT SCHOOL DISTRICT, Travis High School
Shawnta SimmonsShawnta Simmons
Paraprofessional at FORTBEND INDEPENDENT SCHOOL DISTRICTParaprofessional at FORTBEND INDEPENDENT SCHOOL DISTRICT
Amanda JohnsonAmanda Johnson
CTE Internet/Networking & Career Prep Educator at (H.I.S.D), Houston Independent School DistrictCTE Internet/Networking & Career Prep Educator at (H.I.S.D), Houston Independent School District