Kyrannesha Mcguire
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Special Education Paraprofessional
Houston Independent School District - Scroggins El
Houston, TX
08.2023 - 06.2024
- Enhanced students " learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Assisted the implementation of effective behavior management techniques , resulting in a more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
Communication Info Rep III
City of Los Angeles
Los Angeles, CA
10.2016 - 01.2022
- Create and Maintain Service Request for Maintenance Facility Issues for entire LAX.
- Take calls and dispatch trades.
- Train and/or assist new employees.
- Supervise employees.
- Handle emergency situations ( bomb threats, evacuations. etc.)
- Follow-up on employees' work, including my work.
- Assist in any way possible with LAX Information Lone.
- Create and emailed monthly reports.
Mail Handler
United Postal Service
Los Angeles, CA
04.2013 - 04.2015
- Adhered strictly to postal regulations regarding package size, weight limits.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Delivered packages to post offices, businesses, and residences utilizing company vehicle.
- Operated various machines such as scales, pallet jacks, forklifts.
- Loaded trays of envelopes into automated sorting machines.
- Provided customer service by answering questions about mailing services offered.
Dispatches/Customer Service Coordinator
Nippon Express
10.2014 - 02.2015
- Create orders that vendors send via email.
- Constant contact with customers and vendors via phone and email.
- Inventory report at the end of every month.
- Create invoices and BOLs for each shipment.
- Create an invoice report at the end of every month.
- Dispatch company drivers.
Dispatches/Customer Service Representative
Time Warner Cable
Los Angeles
10.2008 - 06.2010
- Heavy flow of inbound calls.
- 80-100 calls. DAY (8HR SHIFT).
- High volume numeric and alphanumeric data entry.
- Assists customers with new services.
- Troubleshooting services.
- Dispatches technicians.
- Billing payments.
- Outlook emails.
- Solved customer concerns.
- Payment arrangements and balance accounts.
- Data Entry.
Education
Associate of Arts - Business Administration
Walden University
Minneapolis, MNSkills
- Lesson Plan Implementation
- Special needs
- IEP goals
- Behavioral plan management
- Exceptional Customer Service and Dispatching Skills, Good Communication Skills, Professional Work Ethics, Typing Speed of 40 words per minute
- 10-Key by Touch, Operations of Office Equipment, Microsoft Word, Excel, PowerPoint, Outlook and Access
- Organized and detailed orientated; team player, Strong skills in the time management, prioritized tasks and meeting deadlines, Consistently maintain a positive attitude and enjoy helping people, Problem solver who quickly grasps complex situations and turns them into manageable tasks, Produce quality work even when under extreme time pressure and deadlines, Dedicated to performing high quality work to meet customer's expectations
Custom
- References upon request
Timeline
Special Education Paraprofessional
Houston Independent School District - Scroggins El
08.2023 - 06.2024
Communication Info Rep III
City of Los Angeles
10.2016 - 01.2022
Dispatches/Customer Service Coordinator
Nippon Express
10.2014 - 02.2015
Mail Handler
United Postal Service
04.2013 - 04.2015
Dispatches/Customer Service Representative
Time Warner Cable
10.2008 - 06.2010
Associate of Arts - Business Administration
Walden University
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