Ingrid Leo
Fergus Falls,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry.
Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Goal-oriented worker with excellent organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
9
9
years of professional experience
Work History
Book Store Manager
Victor Lundeen Company
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Inform customers about special promotions and provided detailed information for various products.
- Coordinate and execute book events.
- Achieve high levels of customer engagement with interactive displays showcasing new releases or topical selections based on current events or popular culture trends.
- Manage financials including budgeting, forecasting, and reporting to ensure profitability while minimizing expenses.
- Organize engaging in-store events such as author signings and book clubs, as well as other events to create a vibrant community atmosphere.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Professional Nanny
Phoebe Bodewig
01.2020 - 08.2021
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Taught children everyday skills and language.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted language development skills through reading and storytelling.
- Played games, worked on puzzles and read books to young children.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Barista
Gap Creek Coffee House
06.2016 - 12.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor Of Science - Criminal Justice And Psychology
Middle Tennessee State University
Murfreesboro, TN08.2015
Skills
- Administrative and Office Support While working at Lundeen's, I have performed administrative support before becoming the bookstore manager Those tasks included answering phone calls, taking orders, filing paperwork, etc
- Invoice Preparation and Processing
- Patient and Empathetic
- Performance motivation
- Building Customer Trust and Loyalty
- Exceptional Communicator
- Upbeat and Positive Personality
- Understanding Customer Needs
- Presenting Solutions
- Document and File Management
- Strong Organizational Skills
Contact
Fergus Falls, MN 56537
Education
Murfreesboro, TN
Timeline
Book Store Manager
Victor Lundeen Company
09.2021 - Current
Professional Nanny
Phoebe Bodewig
01.2020 - 08.2021
Barista
Gap Creek Coffee House
06.2016 - 12.2019
Bachelor Of Science - Criminal Justice And Psychology
Middle Tennessee State University