Ingrid Lopez
Silver Spring,MD
Summary
Thorough team player with strong organizational capabilities. Maintains a positive attitude while consistently prioritizing tasks, meeting deadlines, and adapting to changing demands. Committed to supporting team success by taking on additional responsibilities whenever needed.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Waitress
Five Star Senior Living
01.2022 - Current
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
Education
High School Diploma -
Blair High School
MD, Maryland01-2021
Skills
- Menu memorization
- Point of Sale (POS) system operations
- Safe food handling
- Dining customer service
- Food safety understanding
- Table Bussing
- Bilingual communication skills
- Empathic and persuasive listener with strong oral and written communication skills, and giving feedback
- Responsible, punctual, and reliable with ability to work independently or as part of a team
- Payment processing
- Order accuracy
- Active listening
- Complaint resolution
- Table bussing
- Supply restocking
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Five Star Senior Living
01.2022 - Current
High School Diploma -
Blair High School