INGRID PEREZ
Queens
Summary
Dynamic General Manager with extensive experience at Krispy Kreme, specializing in P&L management and team leadership. Spearheaded profit growth through strategic operational enhancements and superior customer relationship management. Established a proven track record in training and coaching, cultivating a high-performance culture that drives results and enhances guest satisfaction.
Overview
25
25
years of professional experience
Work History
General Manager
Krispy Kreme
NY
06.2025 - Current
- Led daily operations, driving efficiency, enforcing policies, and improving overall profitability.
- Improved overall guest satisfaction by enhancing in-store experiences, online ordering, and catering services.
- Increased profit margins through precise inventory management and effective labor optimization.
Multi-Unit General Manager
Krispy Kreme
NY
01.2020 - 06.2025
- Responsible for the day-to-day operations for two shops: including the supervision of a management team of eight and between twenty to forty team members.
- Ensure compliance with New York City Fair Work Week Laws.
- Provide support for E-commerce Initiatives, including Fundraising.
- Promoted over 10 team members to Managers and General Managers.
- Supported the opening of the New York Market from 2019 to 2022, by hiring and training General and Assistant Managers throughout the New York Market to deliver operational excellence.
- Assisted the New York Director of Operations by providing coverage and served as a member of the Krispy Kreme GM Council from 2021 to 2023.
General Manager
Krispy Kreme
NY
09.2004 - 01.2019
- Ensured that standards for quality, health, safety, and customer service were met for retail stores serving over 1000+ customers daily.
- Maximized efficiency by training, coaching, and mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty through our Rewards Program and Guest Satisfaction Surveys.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Maintained positive EBITDA year over year.
- Assisted the District Manager with the transition of franchised shops acquired by Krispy Kreme for the market in 2018. Including the implementation and training of Krispy Kreme guidelines, day-to-day operations, Krispy Kreme reports, scheduling and P&L.
- Retail Sales and Fundraising Sales of over 4.5 million dollars with an EBITDA flow-through of over 1.2 million dollars in 2019. The Penn Station Fundraising program generated over $410,000 in sales for 2019.
- Coordinated and managed the delivery of doughnuts and inventory from the franchise hub in Scranton, PA: which included hiring and scheduling of drivers, truck repairs, tolls, fundraising deliveries, inventory orders and LTO forecast from 2011 to 2020.
Assistant Manager
Krispy Kreme
NY
06.2001 - 09.2004
- Assisted the General Manager in scheduling, inventory, training, hiring and coaching team members.
- Assisted when needed in Production and Decorating of Doughnuts.
- Assisted in training Managers for other shops in Retail and Decorating.
- Supported the Market in vacation coverage for other shops.
- Started employment with Krispy Kreme in March of 1999 as a Doughnut Decorator and then became a supervisor in 2000.
Education
Bachelor of Science - Criminal Justice
John Jay College
NY08.2004
Skills
- Customer relationship management
- Schedule management
- P&L management
- Training
- Coaching
- Performance improvement
- Team leadership
- Administrative skills
- Multi-tasking
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Krispy Kreme
06.2025 - Current
Multi-Unit General Manager
Krispy Kreme
01.2020 - 06.2025
General Manager
Krispy Kreme
09.2004 - 01.2019
Assistant Manager
Krispy Kreme
06.2001 - 09.2004
Bachelor of Science - Criminal Justice
John Jay College