Ingrid Quevedo
Pittsburg,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
4
4
years of professional experience
2006
2006
years of post-secondary education
Work History
Shift Leader
Taco Bell
Concord, California
05.2025 - 11.2025
- Supervised team members during shifts to ensure smooth operations.
- Trained new employees on customer service and food preparation standards.
- Managed inventory levels and restocked supplies as needed.
- Greet customers and took orders
- Resolved customer complaints promptly to maintain satisfaction.
- Monitored food safety practices to ensure compliance with health regulations.
- Maintained cleanliness and organization of the dining and kitchen areas.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
Assistant Manager/ shift leader
Wingstop
Walnut Creek, California
06.2024 - 05.2025
- Assisted in managing daily operations and staff scheduling for a fast-paced environment.
- Trained new team members on customer service standards and food handling procedures.
- Coordinated inventory management, including ordering and stock rotation of supplies.
- Supported marketing initiatives by promoting new menu items to customers.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
District Manager
Wingstop
Pittsburg, California
11.2023 - 06.2024
- Managed daily operations across multiple Wingstop locations.
- Trained and developed staff to deliver exceptional customer service.
- Implemented effective inventory management procedures for food safety compliance.
- Conducted regular performance evaluations to ensure operational efficiency.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored financial reports to align with company budget guidelines.
Store Manager
Wingstop
Pittsburg, California
01.2022 - 11.2023
- Managed daily operations of fast-paced restaurant environment.
- Trained and supervised team members on customer service standards.
- Monitored inventory levels and ordered supplies as needed.
- Recruited, trained and supervised new employees.
- Developed staff schedules to optimize labor efficiency and coverage.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate Degree in Nursing - Medical Office Administration
Heald College
Concord, CA 09.2006 - 06.2008
Ygnacio Valley High School
Concord, CASkills
- Team supervision
- Employee training
- Inventory management
- Customer service
- Staff scheduling
- Performance evaluation
- Conflict resolution
- Effective communication
- Cash handling
- Positive attitude
- Shift paperwork completion
- Shift scheduling
- Customer service management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
Taco Bell
05.2025 - 11.2025
Assistant Manager/ shift leader
Wingstop
06.2024 - 05.2025
District Manager
Wingstop
11.2023 - 06.2024
Store Manager
Wingstop
01.2022 - 11.2023
Associate Degree in Nursing - Medical Office Administration
Heald College
09.2006 - 06.2008
Ygnacio Valley High School