INGRID RESTREPO
Summary
Experienced in implementing dynamic solutions, mentoring customer relationships, and delivering responsive communications. Motivated team builder and self-starter with strong organizational abilities. Seeking employment with a company that fosters a positive atmosphere for skill advancement and execution, eager for corporate management opportunities.
Overview
18
18
years of professional experience
Work History
Fleet Analyst
Darr Equipment Co.
01.2024 - Current
- Identified areas for operational efficiency improvement through fleet performance analysis.
- Implemented maintenance plans to improve reliability and reduce downtime.
- Collaborated with cross-functional teams to optimize routing processes, resulting in improved delivery timelines.
- Mentored junior analysts on data analysis techniques and best practices for fleet management systems.
- Utilized advanced analytics tools to forecast maintenance needs, reducing unexpected repairs by streamlining inventory management.
- Evaluated vendor contracts to negotiate favorable terms, optimizing fleet procurement and service agreements.
- Presented insights from fleet analysis to senior management, influencing strategic decision-making for resource allocation.
- Assisted in budget preparation by providing accurate estimations of projected maintenance costs based on historical trends analysis.
- Reduced overall maintenance costs through regular monitoring of vehicle health and timely servicing.
- Managed relationships with vendors, ensuring high-quality service and cost-effective repairs for the entire fleet.
- Optimized fleet operations by implementing data-driven routing and scheduling strategies.
- Organized preventive maintenance schedules for all vehicles within the fleet, extending their lifespan and reducing repair expenses.
- Conducted regular audits of fleet inventory, ensuring accurate records were maintained for all vehicles under management.
- Developed detailed reports on fleet performance metrics, assisting management in making informed decisions about resource allocation.
- Built long-term relationships due to prompt and courteous service.
Regional Warranty Coordinator
Darr Equipment Co.
02.2019 - 01.2024
- Coordinated warranty claims process ensuring compliance with company policies.
- Facilitated communication between customers and service teams to resolve issues efficiently.
- Managed documentation for warranty approvals, improving retrieval times.
- Identified trends in warranty data for process enhancement.
- Developed training materials for new staff on warranty procedures and systems.
- Orchestrated strategies to improve warranty processing, leading to significant reduction in turnaround time.
- Trained team members in effective claims handling methods.
- Explained complex technical information to customers, aiding in their understanding of warranty terms.
- Supported the development of educational content for onboarding Warranty Coordinators.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Cultivated strong relationships with key stakeholders, ensuring efficient resolution of warranty concerns.
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
- Conducted regular audits of completed warranty claims, identifying areas for process improvement and cost reduction.
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Assistant parts manager
Big Star Honda
08.2007 - 03.2019
- Maintained inventory
- Overseeing documentation of sales, purchases and requisitions
- Ordered and maintained merchandise
Customer relations
Big Star Honda
08.2007 - 03.2019
- Managed call center
- Collected customer feedback and resolved concerns
- Implemented procedures
Managed payroll for multiple department
Big Star Honda
08.2007 - 03.2019
- Collected, calculated and entered data
- Resolved payroll discrepancies by collecting information
- Record payroll data in software and verified amounts
Warranty administrator
Big Star Honda
08.2007 - 03.2018
- Processed warranty claims for factory and extended coverage.
- Handled payment transactions and updated records.
- Maintained awareness of warranty bulletins.
- Compiled data into comprehensive management reports.
Education
High school -
South Houston high school
South Houston, TXAssociate’s Degree - Mathematics
San Jacinto College
Houston, TXSkills
- Customer Relations
- Quickbooks, Reynolds software & ERP
- Accounting Skills
- Dispatch coordination
- Operational efficiency
- Logistics planning
- Vehicle maintenance
- Fleet management
- Cost reduction strategies
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Team building
- Documentation skills
- Task prioritization
- Operations management
- Data analysis
Project management
Accomplishments
- Achieve top satisfaction on consistent basis
Languages
Spanish
Native or Bilingual
Timeline
Fleet Analyst
Darr Equipment Co.
01.2024 - Current
Regional Warranty Coordinator
Darr Equipment Co.
02.2019 - 01.2024
Assistant parts manager
Big Star Honda
08.2007 - 03.2019
Customer relations
Big Star Honda
08.2007 - 03.2019
Managed payroll for multiple department
Big Star Honda
08.2007 - 03.2019
Warranty administrator
Big Star Honda
08.2007 - 03.2018
High school -
South Houston high school
Associate’s Degree - Mathematics
San Jacinto College
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