Ingrid Salazar
Denver,CO
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
Burlington Coat Factoy
Denver, CO
05.2023 - 10.2024
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Skills
- Complaint resolution
- Employee schedule management
- Training and mentoring
- Customer escalations
- Team productivity
- Sales proficiency
- Staff assignments and supervision
Timeline
Customer Service Supervisor
Burlington Coat Factoy
05.2023 - 10.2024