Ingrid Sandoval
Hawthorne,CA
Summary
Diligent housekeeping Director with proven background in leading housekeeping teams to maintain high standards of cleanliness and organization. Successfully implemented efficient cleaning protocols and staff training programs. Demonstrated expertise in team management and quality control.
Professional with deep expertise in housekeeping management. Skilled in maintaining high standards of cleanliness, organization, and safety. Strong focus on team collaboration, flexibility, and delivering results. Excellent leadership abilities, attention to detail, and problem-solving skills ensure reliable and efficient work environment.
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
10
10
years of professional experience
Work History
Housekeeping Manager
Proper Hotel
Santa Monica, CA
03.2022 - 04.2024
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for efficient cleaning techniques and safety protocols.
- Developed and implemented quality control measures to enhance service delivery and operational efficiency.
- Coordinated inventory management, ensuring adequate supply levels of cleaning materials and equipment.
- Conducted regular inspections to maintain compliance with health regulations and hotel policies.
- Collaborated with front office staff to address guest requests promptly, enhancing overall guest experience.
- Analyzed team performance metrics to identify areas for improvement and drive training initiatives.
- Managed scheduling of housekeeping staff to optimize labor costs while meeting service demands.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Managed staff of 60 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Placed orders for housekeeping supplies and guest toiletries.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Director of Housekeeping
JW Marriott
Santa Monica, CA
06.2016 - 06.2021
- Created effective strategies and provided the vision of delivering great customer experience with all guest and departments.
- Managed inventory of cleaning supplies, optimizing usage and reducing costs while maintaining quality.
- Conducted regular inspections to assess cleanliness levels and compliance with health regulations.
- Directed all Housekeeping Department with operational excellence in to ensuring 175 rooms demonstrate core standards and audit compliance.
- Coordinated daily cadence by establishing a workflow through prioritization of departments such as: payroll, scheduling, inventory, and performance management
- Ensure high morale by coaching effectively to leadership in open communication and driving performance through recognition.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Led housekeeping operations to ensure cleanliness and guest satisfaction across all hotel areas.
- Trained and mentored housekeeping staff to uphold quality standards and enhance performance.
- Developed and implemented standard operating procedures for efficient housekeeping workflows.
Housekeeping Supervisor
JW Marriott
Santa Monica, CA
06.2014 - 05.2016
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with other departments to coordinate special requests and enhance guest experience.
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Provided feedback to employees through coaching in a positive reinforcement structure to retain high standards of room expectations.
- Conducted regular inspections to maintain quality control and compliance with hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored staff on best practices for efficient cleaning techniques and safety protocols.
Education
Some College (No Degree) -
El Camino College
Torrance, CALeuzinger High School
Hawthorne06.2010
Skills
- Training and mentoring
- Staff Management
- Bilingual in English/Spanish
- Budget administration
- Inter-department collaboration
- Team Building
- Ordering cleaning supplies
- Cleaning and sanitation
- Guest relations
- Health and safety compliance
- Supervisory skills
- Scheduling and planning
- Payroll administration
- Expense tracking
Accomplishments
Ecolab Certification- February 2019
Languages
Spanish
English
Timeline
Housekeeping Manager
Proper Hotel
03.2022 - 04.2024
Director of Housekeeping
JW Marriott
06.2016 - 06.2021
Housekeeping Supervisor
JW Marriott
06.2014 - 05.2016
Some College (No Degree) -
El Camino College
Leuzinger High School