Ingrid Tevenal
Lawrence,MA
Summary
Dynamic bilingual community outreach professional with expertise in case management, drug abuse, and mental health counseling. Proficient in problem-solving and cultivating partnerships. Adept at connecting clients to essential resources to improve service accessibility and drive positive outcomes for diverse populations.
Overview
21
21
years of professional experience
Work History
Bilingual Community Outreach Worker
City of Lawrence
08.2024 - Current
- Built trust with community members through genuine connections and active listening.
- Coordinated with different service providers to meet clients' individual needs
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
- Managed cases of clients affected by substance abuse disorder and homelessness and connected clients accordingly with community service support.
- Conducted outreach activities to raise awareness about health services available to diverse populations.
Case Manager
Dimock Community Health Center
01.2005 - 05.2009
- Assessed client needs to create tailored care plans.
- Referred clients to vital community resources.
- Facilitated communication between clients, healthcare providers, and external agencies for comprehensive care management.
- Maintained accurate documentation on all cases, ensuring compliance with regulations, confidentiality requirements, and continuity of care.
- Conducted thorough assessments of clients'' situations, identifying issues, and goals.
- Monitored ongoing cases closely, adjusting case management strategies as needed.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated individual and group sessions to promote positive behavior change for clients with educational materials on the risks and dangers or substance use and abuse.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Education
Certificate - Alcohol And Drug Abuse Counseling
University of Massachusetts, Boston
Boston, MA2004
Psychology
Northern Essex Community College
Haverhill, MA2002
High School Diploma -
Our Lady of Nazareth Academy
Wakefield, MA1998
Skills
- Fluent bilingual/bi-cultural
- Problem-solving
- Mental health counseling
- Professionalism
- First aid certification
- Time management abilities
- Mental health assessment
- Patient assessment
- Case management
- Treatment Planning
- Substance abuse counseling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Community Outreach Worker
City of Lawrence
08.2024 - Current
Case Manager
Dimock Community Health Center
01.2005 - 05.2009
Certificate - Alcohol And Drug Abuse Counseling
University of Massachusetts, Boston
High School Diploma -
Our Lady of Nazareth Academy
Psychology
Northern Essex Community College