Ingrid Vargas
Lake Worth,FL
Summary
Dynamic professional with a proven track record in data analysis and relationship building, notably at Lourdes Noreen McKeen Residence. Excelled in enhancing team performance and client satisfaction through innovative solutions and effective communication. Skilled in marketing strategy and admissions policy, consistently exceeding customer satisfaction goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Admissions Director
Lourdes Noreen McKeen Residence
West Palm Beach, FL
09.2015 - Current
- Supervised day-to-day functions of admissions department.
- Oversaw campus marketing activities and analyzed statistical recruiting data to monitor admissions representatives and performance.
- Collaborated with other departments on initiatives related to admissions policies and procedures.
- Administered, monitored and analyzed admissions team performance while identifying performance trends and opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
Licensed Practical Nurse
Palm Garden Health and Rehabilitation Center
West Palm Beach, FL
02.2010 - 09.2015
- Facilitated communication between patients, families, and healthcare professionals.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Participated in interdisciplinary team meetings for coordination of patient care plans.
- Provided pre- and post-operative nursing care.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Monitored infection control procedures to verify facility-wide health and safety.
- Performed physical assessments, including vital signs and health history documentation.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Collaborated with physicians to develop individualized care plans for each patient.
- Measured and recorded patient height, weight and other vital signs.
- Documented patient medical histories, current symptoms and vitals.
- Conducted regular rounds to assess the status of assigned patients.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Counseled clients, patients and families and provided emotional and psychosocial support.
- Provided emotional support to patients and their families during challenging times.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Delivered high-quality direct and indirect nursing care to patients.
Social Services Assistant
Coral Bay
West Palm Beach, FL
03.2004 - 01.2010
- Developed partnerships with local organizations that offer assistance to individuals in need.
- Participated in team meetings with other social service professionals to discuss best practices.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Developed plans of care based on assessments of clients' needs and resources available.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Connected individuals with relevant community resources and coordinated referrals.
- Made referrals to utilize community resources for resident's needs.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Assisted clients with completing applications for government services and benefits.
- Guided clients through transition to independent living within community.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Nursing
Academy For Nursing
West Palm Beach, FL01-2010
Associate of Science -
Palm Beach State College
Lake Worth, FL01-2004
Skills
- Data analysis
- Marketing strategy
- Customer service
- Admissions policy
- Team performance
- Relationship building
- Problem solving
- Time management
- Effective communication
- Client satisfaction
- Office management
- Acceptance procedures
- Multitasking
- Teamwork and collaboration
- Reliability
- Organizational skills
- Public relations
- Multitasking capacity
- Teamwork
Certification
LPN- License
Languages
Spanish
Professional
References
References available upon request.
Timeline
Admissions Director
Lourdes Noreen McKeen Residence
09.2015 - Current
Licensed Practical Nurse
Palm Garden Health and Rehabilitation Center
02.2010 - 09.2015
Social Services Assistant
Coral Bay
03.2004 - 01.2010
Nursing
Academy For Nursing
Associate of Science -
Palm Beach State College