Valerie Raymond
Schertz,TX
Summary
Strategic Admissions Director with expertise in referral coordination and management. Skilled in developing impactful communications and fostering relationships to enhance team operations and drive marketing growth. Strong problem-solving abilities and interpersonal communication skills contribute to improved departmental efficiency and patient care.
Overview
9
9
years of professional experience
Work History
Admissions Director
Sequoia Hospice/First Call Hospice
03.2021 - 02.2025
- Managed all new referrals and current patient census, achieving a growth of over 50% in a year.
- Directed hospice admissions, overseeing all processes related to referrals and coordination of care with patients and families.
- Collaborated with healthcare teams to streamline referral management and admissions workflow, enhancing overall patient experience.
- Developed and implemented admissions strategies that improved patient intake processes.
- Oversaw compliance with regulatory standards in admissions processes and documentation.
- Ensured compliance with Medicare, Medicaid regulations, and HIPAA standards.
- Trained admissions employees on office and administration processes to enhance efficiency.
- Coordinated community outreach programs, increasing awareness and access to hospice services and resources.
- Collaborated with healthcare providers to streamline referral communications.
- Reviewed patient applications for eligibility and compliance with regulations.
- Coordinated with interdisciplinary teams to ensure comprehensive care planning.
Intake Coordinator
Cabrillo Hospice
04.2022 - 07.2023
- Created customized care plans in collaboration with hospital staff and families to meet individual patient needs.
- Conducted pre-screen eligibility processes for program applicants, converting inquiries into clients by assessing needs and aligning services.
- Implemented healthcare programs focused on quality of care, enhancing patient satisfaction and ensuring compliance with standards.
Referral Coordinator/Authorizations
St. Joseph Health System Sonoma County
02.2016 - 07.2021
- Obtained pre-certification and benefits information from insurance companies, enabling timely patient care.
- Developed processes for managing incoming and outgoing referrals within EMR, streamlining referral workflow.
- Trained staff on patient portal and Allscripts processes, enhancing client interaction quality.
Admissions Coordinator
Heartland Hospice
06.2018 - 03.2021
- Coordinated admissions processes, ensuring seamless experiences for prospective patients and families.
- Evaluated patient care needs, streamlining patient flow to improve admissions experience.
- Managed communication between healthcare teams and families during admissions.
- Confirmed insurance benefits and ensured adherence to Medicare guidelines for admissions.
- Assisted in the patient admission process while ensuring compliance with federal and state laws.
- Maintained accurate records in electronic health systems and databases.
- Collaborated with interdisciplinary teams to ensure smooth transitions of care.
- Scheduled appointments and follow-up meetings, facilitating timely care for prospective patients and families.
- Coordinated with hospice staff to schedule admission with safe patient discharge, transport and DME delivery.
Education
Some College (No Degree) - General Studies
Merced Community College
Merced, CASome College (No Degree) -
Sacramento City College
Sacramento, CASkills
- Complex Healthcare Coordination
- Team Leadership
- Client Relationships
- Internal Sales and Marketing
- Strategic Communication
- Referral, Data and Sales Analysis
- Customer Service
- Time Management
- Policy Creation and workflow Efficiency
- Relationship Building
- Staff Training and Development
- Office Operations
- Networking Events
Additional Information
Additional Work History and References available upon Request.
Timeline
Intake Coordinator
Cabrillo Hospice
04.2022 - 07.2023
Admissions Director
Sequoia Hospice/First Call Hospice
03.2021 - 02.2025
Admissions Coordinator
Heartland Hospice
06.2018 - 03.2021
Referral Coordinator/Authorizations
St. Joseph Health System Sonoma County
02.2016 - 07.2021
Some College (No Degree) - General Studies
Merced Community College
Some College (No Degree) -
Sacramento City College