INGRID ALEXANDRA AMADO MARTINEZ
Burbank,CA
Summary
Dynamic and compassionate professional with extensive experience as a Medical Assistant at Debnath Sheila MD, excelling in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Adept at navigating medical records management while maintaining a clean driving record and delivering exceptional customer service.
Dedicated and compassionate caregiver with experience in both caregiving and customer service roles. Known for a deep sense of empathy and a commitment to providing the highest quality of care to individuals in need. Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Debnath Sheila MD
Glendale, CA
10.2024 - 12.2024
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Handled general office duties to support administrative staff during peak hours.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted back office patient processes to reduce office wait times.
- Processed orders for medical supplies and lab equipment.
- Positioned patients properly during examination or treatment for comfort and safety.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered injections, medications and treatments as directed by the physician.
- Administered medications under physician's supervision.
- Inspected equipment to ensure proper working order prior to use on patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Driver
uber
Los Angeles, CA
02.2020 - Current
- Adapted to varying traffic conditions and rerouted to maintain timely service.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Inspected vehicle and personally handled routine upkeep.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Established positive relationships with customers through courteous interactions.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Responded to customer inquiries in a timely manner via phone or text message.
- Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
- Participated in ongoing training to improve driving and customer service skills.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Drove passengers from pick-up points to deliver to destination.
Caregiver
Caregivers
Los Angeles, CA
01.2023 - 03.2025
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Laundered clothing and bedding to prevent infection.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
- Followed safe lifting and transferring techniques to transport residents.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support to clients during difficult times.
- Followed care plan and directions to administer medications.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Medical Assistant
Glendale Career College
Glendale, CA06-2024
Cosmetology
San Fernando Beauty Academy
San Fernando, CA03-2005
High School Diploma -
Coopesuc Ibague
Ibague, Colombia11-1998
Skills
- Patient care
- Vital signs monitoring
- Medical administration
- Customer service
- Team collaboration
- Conflict resolution
- Compassionate support
- Crisis management
- Punctuality
- Driving safety
- Clean driving record
- Navigational systems and GPS
- Adaptability and flexibility
- Self motivation
- Physical strength
- Medical records management
- Medical terminology
- Patient education
- Injury treatment
- OB/GYN procedures
- Patient scheduling
- Certified in CPR/AED
- Valid [state] driver's license
- Supply management
- Companionship and emotional support
- Medical equipment maintenance
- Specimen collection
- Inventory management
- Indirect patient care
- Trustworthy companion
- Updating medical records
- Tray organization
- Clinical operations
- Infection control procedures
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Medical Assistant
Debnath Sheila MD
10.2024 - 12.2024
Caregiver
Caregivers
01.2023 - 03.2025
Driver
uber
02.2020 - Current
Medical Assistant
Glendale Career College
Cosmetology
San Fernando Beauty Academy
High School Diploma -
Coopesuc Ibague