Ingrid Yasmin Hernandez Rodriguez
Las Vegas,NV
Summary
Dynamic and dedicated professional with extensive experience in customer service and sales at Cricket Wireless. Proven ability to resolve issues effectively while maintaining a friendly demeanor. Bilingual in English and Spanish, skilled in multitasking and organization, ensuring client satisfaction and operational efficiency. Committed to fostering positive relationships and enhancing customer experiences.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist /Salesperson
Las vegas king detail (small business owner)
Las Vegas, Nevada
03.2019 - Current
- Greeted customers warmly and directed inquiries to appropriate services.
- Answered phone calls promptly and provided information about services offered.
- Assisted in processing payments and handling cash transactions accurately.
- Maintained cleanliness and organization of front desk area for a professional appearance.
Caregiver
Desert view senior living
Las Vegas, Nevada
03.2016 - 04.2018
- Assisted residents with daily living activities and personal care needs.
- Monitored health status and reported changes to nursing staff.
- Maintained cleanliness and safety of living spaces for residents.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Sales Representative
Cricket Wireless
Las Vegas, Nevada
01.2014 - 02.2015
- Assisted customers in selecting mobile plans and devices tailored to their needs.
- Educated customers on device features, services, and promotions effectively.
- Resolved customer complaints by providing timely solutions and support.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
Education
High School Diploma
Centennial High School
Las Vegas, NV08-2012
Skills
- Problem solving
- Responsible and committed
- Friendly demeanor
- Multitasking and organization
- Customer service
- Fluent in English and Spanish
Timeline
Front Desk Receptionist /Salesperson
Las vegas king detail (small business owner)
03.2019 - Current
Caregiver
Desert view senior living
03.2016 - 04.2018
Customer Service Sales Representative
Cricket Wireless
01.2014 - 02.2015
High School Diploma
Centennial High School
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