Iniska Zenquis
Decatur,GA
Summary
Business Administration professional with over 8 years of experience in project management, client relations, and team collaboration. Achieved a 30% increase in operational productivity through effective strategies and leadership. Strong foundation in customer service enhances ability to support human resources functions.
Overview
20
20
years of professional experience
Work History
Project Manager
Boyd’s Construction
Atlanta, GA
05.2021 - Current
- Identified project goals, scope, tasks, & timelines
- Coordinated internal resources and vendors for a flawless execution of projects
- Prepared estimates & invoices for prospective clients
- Answered customer concerns & resolved any issues throughout the project
- Processed Payroll
- Purchased & maintained supply inventory
- Evaluated project performance, & proper use of PPE
Rideshare Driver
Lyft, Inc.
Atlanta, GA
12.2009 - Current
- Achieved a 5.0 customer rating after 1,640 rides through exceptional service delivery.
- Ensured passenger safety by maintaining a clean driving record and vehicle condition.
- Facilitated outstanding passenger experiences by assisting with luggage and providing amenities.
- Resolved route changes and passenger requests promptly to enhance satisfaction.
Owner
Pretty Me Naturally, LLC
Atlanta, GA
01.2020 - 01.2023
- Managed all aspects of operations including finance, marketing, sales, & natural product formulation
- Developed a product line of natural body products: Kokum butter, body scrubs, body bars
- Developed brand identity logo, website, social media
- Participated in numerous pop-up shops, conferences, & vending opportunities increasing brand awareness, & generating revenue
- Provided premiere customer service
- Made & packaged each product for all customer orders
- Detailed oriented improving every aspect of the brand from product development, marketing, packaging, & sales
- Mailed & distributed all products for online orders
Administrative Assistant
Boyd’s Construction
Atlanta, GA
07.2018 - 05.2021
- Facilitated effective communication by managing phone calls, greeting visitors, and handling correspondence.
- Supported managers, employees, and vendors by addressing daily office needs efficiently.
- Scheduled client estimates, organized project timelines, and coordinated vendor appointments.
- Maintained an organized filing system to ensure easy information access.
Deli Clerk
Publix Supermarkets, Inc.
Atlanta, GA
12.2015 - 06.2018
- Delivered premiere customer service by greeting shoppers and assisting with product location.
- Resolved customer issues to enhance shopping experiences.
- Collaborated with team members to foster a positive environment.
- Maintained clean, safe, and organized shopping areas for optimal customer engagement.
- Restocked shelves and managed cash handling through POS system efficiently.
- Adapted to fast-paced environments while ensuring service excellence.
Technical Product Sales Support
Comcast Business Services
Atlanta, GA
01.2013 - 01.2015
- Generated business-to-business sales leads and established new customer accounts.
- Provided timely technical support and resolved issues for field service representatives.
- Leveraged strong interpersonal skills to enhance customer satisfaction and build relationships.
- Coordinated technical installations for business clients to ensure seamless operations.
- Participated in team huddles and conducted one-on-one coaching to drive revenue growth.
ESL Teacher 3rd Grade
Kim Hyo Jung English Academy
Anyang, South Korea
05.2006 - 06.2008
- Created natural speaking opportunities for Korean students to enhance conversational skills.
- Developed engaging lesson plans tailored to student needs and learning objectives.
- Fostered a positive learning environment, reinforcing grammar and language structure.
- Tracked student progress, customizing plans for individuals requiring additional support.
Education
Master of Business Administration - International Business
Strayer University
Lithonia, GA12-2010
Bachelor of Science - Interdisciplinary Studies
Norfolk State University
Norfolk, VA12-2005
Skills
- Client/employee relations
- Project coordination
- Strong verbal communication
- Time management
- Detail-oriented
- Team collaboration
- Conflict resolution
- Compliance management
Affiliations
Alpha Kappa Alpha Sorority, Inc., 2004, Norfolk State University
Awards
Strayer University, Graduated Suma Cum Laude 3.83 GPA
Timeline
Project Manager
Boyd’s Construction
05.2021 - Current
Owner
Pretty Me Naturally, LLC
01.2020 - 01.2023
Administrative Assistant
Boyd’s Construction
07.2018 - 05.2021
Deli Clerk
Publix Supermarkets, Inc.
12.2015 - 06.2018
Technical Product Sales Support
Comcast Business Services
01.2013 - 01.2015
Rideshare Driver
Lyft, Inc.
12.2009 - Current
ESL Teacher 3rd Grade
Kim Hyo Jung English Academy
05.2006 - 06.2008
Master of Business Administration - International Business
Strayer University
Bachelor of Science - Interdisciplinary Studies
Norfolk State University