Vanessa Eddleman

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Oversee staff, training & hiring

• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

• Enhanced studio efficiency by streamlining administrative processes and implementing organizational systems.
• Contributed to increased client satisfaction by addressing concerns promptly and maintaining a clean, welcoming environment.
• Coordinated schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts.
• Assisted in the development of marketing materials and strategies, resulting in increased brand awareness and new client acquisition.

• Managed day to day business operations, ascertained customer needs, generated orders, maintained positive work relationships, oversaw warehouse productivity, coordinated merchandising.

• Welcomed customers, assessed fitness levels, maintained positive relationships, taught physical education classes, managed equipment and facility grounds.

• Welcomed clients, enhanced client experience, modified exercises, maintained compliance with Crossfit principles, attended learning opportunities.

• Maintained efficient records, processed invoices, performed clerical duties, answered phone system, managed relationships, scheduled meetings, coached new employees.