Inna Kleynburg
Midvale
Summary
Dental front desk professional with over five years of experience in managing patient appointments and enhancing clinic efficiency. Demonstrates strong skills in customer service, conflict resolution, and multitasking, ensuring patient satisfaction and smooth clinic operations. Committed to maintaining confidentiality and compliance, while continuously improving financial accuracy and reducing outstanding balances.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Oral Design Dental
12.2019 - 06.2025
- Manage patient appointments, ensuring efficient scheduling and follow-ups.
- Streamline check-in/check-out, enhancing patient satisfaction and reducing wait times.
- Verify insurance details, clarifying financial responsibilities for patients.
- Process payments and manage billing inquiries, improving financial accuracy.
- Maintain patient records, ensuring confidentiality and HIPAA compliance.
- Managed patient scheduling, ensuring smooth clinic operations.
- Improved appointment efficiency, reducing wait times and enhancing patient satisfaction.
- Handled billing inquiries and insurance claims, resolving issues promptly.
- Reduced outstanding balances through effective follow-up procedures.
- Optimised appointment scheduling workflow, minimising patient wait times and maximising clinic operational efficiency through strategic time management.
- Coordinated with dental team to synchronise patient care schedules, ensuring seamless communication between staff and optimal resource allocation.
Product Quality Inspector
Rocky Mountain Retail
07.2014 - 07.2019
- Conducted market analysis to identify profitable products, enhancing sales strategy.
- Optimized product listings with effective descriptions and visuals, boosting visibility.
- Managed inventory efficiently to prevent stock issues, ensuring smooth operations.
- Delivered excellent customer service by resolving inquiries and managing returns.
- Analyzed sales data to refine strategies, achieving measurable performance improvements.
- Partnered with production teams to address quality issues promptly.
- Provided constructive feedback, fostering a culture of continuous improvement and teamwork.
Education
HIGH SCHOOL DIPLOMA -
Jordan High School
Sandy, UTSkills
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Multitasking
- Insurance verification
- Billing management
- Appointment scheduling
- Office administration
- Problem solving
- HIPAA compliance
- Scheduling software
- Eaglesoft
Timeline
Dental Receptionist
Oral Design Dental
12.2019 - 06.2025
Product Quality Inspector
Rocky Mountain Retail
07.2014 - 07.2019
HIGH SCHOOL DIPLOMA -
Jordan High School