Inna Gabrielle Matamis
Gastonia,NC
Summary
Certified Pharmacy Technician (CPhT) with comprehensive experience in various pharmacy settings, including retail and infusion. Expertise in IV preparation and prescription processing, contributing to efficient medication management. Proven track record in customer service and meticulous records management. Bilingual in English and Tagalog, improving patient engagement.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Pharmacy Service Representative, CPhT
Rightway Healthcare
12.2025 - Current
- Serve as central contact for inbound inquiries, providing specialized advice on pharmacy insurance coverage plan benefits and detailed policy information.
- Facilitate extensive verification of insurance benefits, confirming member eligibility along with cost-sharing responsibilities and formulary placement.
- Coordinate full PA process by launching requests, obtaining clinical data, and offering timely status updates to patients and providers.
- Manage outreach efforts with medical doctor offices to gather required documentation, clarify prescription intent, and resolve obstacles to medication access.
- Engage with internal clinical teams alongside external pharmacy partners to troubleshoot billing discrepancies arising from rejected claims and coverage gaps.
- Maintain and monitor comprehensive electronic records of outreach efforts, achieving 100% compliance with HIPAA and internal standards.
Patient Access Representative, CPhT
Soleo Health
11.2023 - 11.2025
- enhance IV prescription handling, medication refill systems, and logistics for infusion supply delivery.
- Worked alongside pharmacists to enhance compounding and dispensing processes. Performed daily assessments of patients to assess treatment effectiveness and inform clinical decisions.
- Managed patient intake operations, improving workflow and decreasing wait times. Authenticated demographic data to guarantee precision in patient information. Kept meticulous medical records to enable efficient healthcare delivery.
- Oversee prescription and medical record demand fulfillment from patients and providers.
- Guarantee high-quality service by fulfilling patient needs and building robust trust
- Ensured accurate insurance verification.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
Contract Dispensing Pharmacy Technician
Empower Pharmacy
05.2023 - 11.2023
- Prepared, packaged, and labeled medications under pharmacist supervision.
- Assisted in sterile and non-sterile compounding for specialized therapies.
- Ensured prescription accuracy and compliance with regulatory standards.
Pharmacy Technician
CVS Health
11.2021 - 06.2023
- Processed prescriptions, managed third-party billing, and handled prior authorizations.
- Prepared sterile medications, including chemotherapy.
- Collected accurate patient information and provided medication counseling support.
Assistant
Stardash Designs
2016 - 01.2026
Cashier / Key Holder / Teller
Target, Torrid, Wells Fargo
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ03-2028
Associate of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ03-2026
High School Diploma -
Cherokee Trail High School
Aurora, CO05-2015
Skills
- Pharmacy Practice: Sterile & Non-Sterile Compounding, IV Preparation, Aseptic Technique, Medication Inventory Management, Pharmaceutical Calculations, Drug-Drug Interaction Screening
- Patient Access: Insurance Verification, Prior Authorization (PA), Patient Enrollment, Financial Counseling, Referral Processing, Third-Party Billing & Claims Resolution
- Software Proficiency: Pharmacy Management Systems (CVS, Empower, Soleo), Electronic Health Records (EHR), High-Accuracy Data Entry, Microsoft Office Suite
- Interpersonal: Bilingual (English/Tagalog), HIPAA Compliance, Patient Advocacy, Cross-Functional Collaboration, High-Volume Time Management
Certification
- Certified Pharmacy Technician (CPhT), PTCB – Expires Mar 2027
- Texas Registered Pharmacy Technician License – Valid through Jun 2027
- IV Sterile Compounding Certification – Oct 2023–Present
- Immunization Certificate - March 2025-Present
Languages
English
Tagalog
Work History
01-2018
Education
false
Timeline
Pharmacy Service Representative, CPhT
Rightway Healthcare
12.2025 - Current
Patient Access Representative, CPhT
Soleo Health
11.2023 - 11.2025
Contract Dispensing Pharmacy Technician
Empower Pharmacy
05.2023 - 11.2023
Pharmacy Technician
CVS Health
11.2021 - 06.2023
Assistant
Stardash Designs
2016 - 01.2026
Cashier / Key Holder / Teller
Target, Torrid, Wells Fargo
Bachelor of Science - Accounting
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
High School Diploma -
Cherokee Trail High School