Inndiah Johnson
Scottsdale,AZ
Summary
Experienced Luxury Retail Professional with a track record of exceeding sales targets and providing personalized customer service to high-end clientele. Seeking a Leasing Consultant position in Leasing Properties to utilize strong communication skills, attention to detail and ability to build relationships with clients. Proven ability to understand clients' needs and preferences to match them with their perfect living space. Eager to bring the expertise in luxury retail to the real estate industry and contribute to the success of the team.
Overview
8
8
years of professional experience
Work History
Resident Coordinator
Optima Kierland Apartments
05.2024 - Current
- Build a positive and lasting influence on visitors, prospects, and residents, and understand the importance of exceptional service and first impressions
- Maintain accurate and thorough knowledge of all the aspects of the community, specifically in all areas of leasing and pricing information, availability, amenities, surrounding areas and lifestyle
- Responsible for all steps between application process and move in including overseeing document signing, utility set ups, collecting renter’s insurance documents, collect pre-move in payment, assuring new home meets move in standards, assuring all keys, fobs, remotes are programmed and working properly prior to move in, walk community and new home with residents during the move in appointment and complete move in inventory condition form with new resident.
- Assist with planning and implementation of 5 resident events and other resident retention efforts.
Server
Ceasars Republic Hotel
02.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
Boutique Assistant
Brunello Cucinelli
04.2023 - 08.2023
- Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store
- Ensure visual merchandising standards are maintained throughout the day
- Handled the daily replenishment and ordering of selling floor supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
- Assist selling team with running products, wrapping products for clients, client's beverage service and clean-up as need
- Develop deep understanding and knowledge of brand and products to convey brands heritage and values
Client Advisor
Louis Vuitton
08.2020 - 11.2022
- Working with store personnel to ensure up-to-date knowledge of product lines and trends
- Handling customer inquiries, complaints, and returns
- Assisting in-store displays, merchandising, and promotions
- Gained strong leadership skills by managing over 20 clients per day
- Worked effectively in fast-paced environments
- Organized and arranged events for clients
Personal Assistant
Private Individual
01.2017 - 09.2020
- Displayed absolute discretion at handling confidential information
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained appropriate filing of personal and professional documentation
Skills
- Proficient computer skills (tablets, PC)
- Excellent interpersonal and communication skills
- Ability to multitask and remain organized with multiple projects
- Self-initiating, confident and resourceful
Timeline
Resident Coordinator
Optima Kierland Apartments
05.2024 - Current
Server
Ceasars Republic Hotel
02.2024 - Current
Boutique Assistant
Brunello Cucinelli
04.2023 - 08.2023
Client Advisor
Louis Vuitton
08.2020 - 11.2022
Personal Assistant
Private Individual
01.2017 - 09.2020
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