Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Innocent Asevameh
Open To Work
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Innocent Asevameh

Naperville,IL

Work Preference

Desired Job Title

IT Support Engineer IGraduate Assistant (Network Support)Graduate AssistantTechnological Business Developer and Network Support SupervisorSenior Planning Officer (Network Support and Proc

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Naperville, IL, USDowners Grove, ILWarrenville, IL
Open to relocation: Yes

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

IT Support Engineer I

Amazon LLC
University Park, IL
05.2022 - Current
  • Maintaining network infrastructure, conducting data cabling, managing switches, and configuring routers.
  • On-site troubleshooting of AV systems, particularly complex integrated type.
  • Operation Excellence Champion – responsible for weekly analysis of our team and regional metrics.
  • Utilizes variety of software, hardware, processes, and SOPs to troubleshoot, identify, fix, push configs and maintain network infrastructure and computing system across all amazon sites.
  • Authored and executed more than 500 Change management processes for redundancy, scalability, and Efficiency in various network stacks.
  • Drives and implements tech solutions and strategies for automation, efficiency, and scalability.
  • Communicate with manufacturers and vendors to arrange repair or RMA of faulty equipment and manage local IT inventory system.
  • Troubleshoot, installs, and replaces Juniper/cisco/commodity switches, ATS, PDUs, UPS and its peripherals.
  • Supervision and execution of Network related projects in our new sites like migration of sites from one network stack to another.
  • Creates and delivers technical presentations, workshops, or technical validation engagements.
  • Initiate and Implemented the IT Ambassador program for site under my watch.
  • Maintains communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs).
  • Intermediate experience in implementing or managing SaaS offerings.
  • Collaborates on technical documentation and SOPs, incorporating field learnings and customer feedback for references.
  • Daily travels to logistics sites to resolve any IT related issues including cyber security.

Graduate Assistant (Network Support)

Small Business Development Center WIU
Macomb, IL
08.2020 - 05.2022
  • Updated the SBDC website with the use of WordPress, PHP and HTML5.
  • Led 5 Graduate student Engineers team to install a secured network in the new computer Laboratory.
  • Installed and maintained all HP desktop computing devices, printers, workstations and software.
  • Set up an online account for new clients, Installed and configured outdoor wireless antenna.
  • Designed relevant surveys to conduct research related to client’s business concerns.
  • Environment: HP, LAMP server, HTML, PHP, Putty

Graduate Assistant

Illinois Institute for Rural Affairs (IIRA-WIU)
Macomb, IL
01.2019 - 07.2020
  • Responsible for updating the Value-Added Sustainable Development Center (VASDC) website using WordPress.
  • Drafted competitive analysis for rural counties in Illinois to determine the need and survival of a local grocery store in communities under consideration.
  • Worked with the Program Manager to provide steps and guidelines needed by rural counties to float a legal cooperative that will be of benefit to their community.
  • Used excel to design cash flow statements for customers.
  • Introduced a user-friendly electronic filing system, which reduced file retrieval time by 40%.
  • Assisted faculty and staff in carrying out activity to facilitate the IIRA ongoing projects and mission.
  • Moderated two focus group meetings held with the Macomb Food Co-op customers to investigate their reason for low patronage and things that should be done to enhance sales at the Macomb Food Co-op (Outcome published).

Technological Business Developer and Network Support Supervisor

National Engineering Design Development Institute
Nigeria
06.2017 - 12.2018
  • Installed, upgraded routers, switches, patch panels, servers, and network cables within the IDFs and MDFs in the Institute.
  • Configured Cisco/commodity/juniper routers, switches, created and removed VLAN’s and trunk
  • Automated processing of thousands of rows of data from our sister institutes to improve real-time reporting of product metrics, saving the institute and agency at large utilizing the MapReduce methodology to collect and clean up data.
  • Environment: Microsoft Excel, HDFS, Tableau, VLAN, Cisco router

Senior Planning Officer (Network Support and Proc

National Engineering Design Development Institute
08.2016 - 06.2017
  • Supervised other engineers and developers to develop creative solutions using Python, C, C++.
  • Supervised the procurement of data cables, broadband connection, network switches, routers for the agency.
  • Provided IT and Network support and solutions to small tech businesses.
  • Environment: C, C++, java, Python, HP, IBM Mainframe, IBM RS, Intel

Planning Officer I (Network Support)

National Engineering Design Development Institute
09.2013 - 08.2016
  • Performed remote and onsite technical support services to our clients.
  • Diagnosed and troubleshoots network and provided solutions to our client.
  • Performed hardware upgrade, diagnosed hardware failure, software configuration, changes, licensing, data backup and restorations.
  • Collated and Compiled the Institute’s annual budget for onward submission to the National Budget using Microsoft Excel
  • Environment: windows, mac, Linux, cisco iOS.

Planning Officer II (Network Support)

National Engineering Design Development Institute
08.2010 - 08.2013
  • Troubleshooted and resolved DNS and DHCP issues on different operating systems for clients.
  • Drove resolutions of all network escalations including root cause and issue resolutions, escalating non-resolvable issues to higher-level and management while maintaining ownership till resolution.
  • Handled support tickets with other teams to troubleshoot and resolve network issues.
  • Environment: (networking: DNS, DHCP, TCP/IP, TCP, UDP, OSPF, EIGRP, BGP, WAN, VLAN).

Education

M.Sc. - Computer Science

Western Illinois University, Macomb
Macomb
05-2022

M.A - Community and Economic Development

Western Illinois University, Macomb
Macomb
06-2020

B.Sc. - Agricultural Economics

University of Nigeria, Nsukka
Nsukka
08-2008

Skills

  • Project Management Project Coordination Leadership Data Analysis Administration Budgets and Finance Presentations Copy Editing Report Writing Conference Planning Academic Writing Attention to Detail Time and Task Management Effective Verbal and Written Communication Organization and Prioritizing Critical Thinking Results Driven Target Oriented Problem Solving Growth Mindset Technical Support Customer Service Computer and IT Analysis Functionality Operating Systems Remote Issue Identification Timely Resolution Up to Date Documentation Pattern Recognition Internet Savvy Attention to Detail Detailed Workflows Multitasking Multiple Windows and Programs People Skills
  • Language: SQL, C, C, Python, HTML, SPSS, VBScript, Unix Shell script
  • Cloud: AWS & AZURE, GCP
  • Tools: Putty, VMware, Elastic Cloud Compute (EC2), Route 53, IAM, S3, CloudFront
  • Data Visualization Tool: Microsoft SSAS, Tableau, ArcGIS, Microsoft excel, PowerBI, ServiceNow, Microsoft365
  • Networking: DNS, DHCP, TCP/IP, TCP, UDP, OSPF, EIGRP, BGP, WAN, VLAN, Cisco router, WordPress, LAMP, HTML5, PHP, SD-WAN
  • Operating Systems: Windows, Linux, Desktop Support
  • In view: CCNA, AWS

Timeline

IT Support Engineer I

Amazon LLC
05.2022 - Current

Graduate Assistant (Network Support)

Small Business Development Center WIU
08.2020 - 05.2022

Graduate Assistant

Illinois Institute for Rural Affairs (IIRA-WIU)
01.2019 - 07.2020

Technological Business Developer and Network Support Supervisor

National Engineering Design Development Institute
06.2017 - 12.2018

Senior Planning Officer (Network Support and Proc

National Engineering Design Development Institute
08.2016 - 06.2017

Planning Officer I (Network Support)

National Engineering Design Development Institute
09.2013 - 08.2016

Planning Officer II (Network Support)

National Engineering Design Development Institute
08.2010 - 08.2013

B.Sc. - Agricultural Economics

University of Nigeria, Nsukka

M.A - Community and Economic Development

Western Illinois University, Macomb

M.Sc. - Computer Science

Western Illinois University, Macomb

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