
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
• Promoted 3 times in 4 years: Service Leader (4 yrs) → Manager (3 yrs) → General Manager (2 years )
• Reduced food waste by 18% ($9K+ annual savings) through improved inventory tracking and portion control
• Lowered labor costs by 12% while maintaining 100% shift coverage via optimized scheduling and cross-training
• Maintain zero critical health violations across 12+ inspections; uphold ServSafe and Food Safety certifications
Expense Control & Cost Reduction
P&L Management
Food Safety & Quality Assurance
Staff Training & Leadership
Customer Experience & Retention
Inventory & Waste Management
Schedule Optimization
Team Development & Performance