Intissar Zahra
Summary
Dynamic and results-driven Hospitality and Events Supervisor with 10+ years of experience across the Middle East and North Africa. Currently leading reservations and event operations for world-renowned luxury dining and entertainment brands under Aura Hospitality Group in Qatar. Proven expertise in managing VIP guests, coordinating high-profile concerts and brand activations, and driving customer satisfaction. Adept at using reservation systems (SevenRooms, Opera), marketing tools, and data analysis to optimize performance. Passionate about contributing to Qatar’s growing event and tourism scene through creativity, precision, and leadership.
Overview
13
13
years of professional experience
Work History
Senior Reservations & Events Supervisor
Aura Hospitality Group, Qatar
10.2022 - Current
- Supervised reservations and event logistics for top-tier brands: Beefbar, Em Sherif, Zuma, Nammos, Carbone, and Bagatelle Beach Club.
- Led planning and execution of major concerts and brand events including Black Coffee, Joseph Attieh, and the “Gamra by Fahad Signature” tent.
- Worked with marketing to design guest-facing promotional content for digital channels.
- Managed daily pre-payment reports, guest communications, and floorplan optimization.
- Handled last-minute VIP changes and special requests with precision and discretion.
Reservations Supervisor
One Resort Aqua Park, Tunisia
02.2017 - 09.2022
- Directed reservations team in a 5-star hotel, optimizing guest satisfaction and team efficiency.
- Managed OTA updates, group bookings, and synchronized PMS systems.
- Maintained accurate pricing, room availability, and guest data across channels.
Assistant Reservation Manager
Hotel One Resort Jockey, Tunisia
11.2015 - 02.2017
- Led guest reservation handling, transportation coordination, and payment validation.
- Maintained systematic reservation files and guest communication protocols.
Outdoor Sales Executive
Big Deal, Tunis
01.2014 - 10.2015
- Promoted company products through client visits and trade show networking.
- Managed negotiation, follow-ups, and sales target achievement.
Organization Agent
InfoPoint Company, Tunis
02.2012 - 01.2014
- Coordinated corporate events, catering, and guest logistics.
- Managed event timelines, guest entries, and live troubleshooting during events.
Education
Bachelor's Degree - English for Business Communication
University of Literature and Human Science of Sousse
01.2014
Skills
- Event Operations:
- Large-scale event coordination (Ramadan tents, concerts, product launches)
- Venue setup, logistics, supplier coordination
- Guest flow, seating plans, and access control
- Hospitality & Reservations:
- SevenRooms, Opera PMS, OTA systems
- VIP guest management and personalized service
- Group bookings, pricing strategies, and forecasting
- Marketing & Communication:
- Social media campaigns (Instagram, WhatsApp broadcast, emailers)
- Menu engineering and promotions
- Collaboration with PR teams for media/influencer events
- Analytical & Administrative:
- Data entry, reporting, guest feedback analysis
- Budgeting, forecasting, and post-event reporting
- Languages:
- Arabic (native), English (fluent), French (fluent)
Timeline
Senior Reservations & Events Supervisor
Aura Hospitality Group, Qatar
10.2022 - Current
Reservations Supervisor
One Resort Aqua Park, Tunisia
02.2017 - 09.2022
Assistant Reservation Manager
Hotel One Resort Jockey, Tunisia
11.2015 - 02.2017
Outdoor Sales Executive
Big Deal, Tunis
01.2014 - 10.2015
Organization Agent
InfoPoint Company, Tunis
02.2012 - 01.2014
Bachelor's Degree - English for Business Communication
University of Literature and Human Science of Sousse
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