Nadia Monique Rivera-Vela

• Officiated special services such as weddings, funerals, baptisms and nursing home services.
• Provided spiritual care through visitation, counseling and prayer.
• Incorporated Chirothesia services into Personal Touch Body Healing
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Managed day-to-day business operations.
• Monitored market conditions to set affordable service pricing and take advantage of emerging trends.
• Hired and trained initial personnel, working to establish key internal functions and create human capital.
• Created package service contracts and Improved record keeping of these, to boost renewal timelines.
• Utilized phone, email and social media outlets to engage clients and extend reach of our customer service relations.
• Created business logo, website and marketing strategies to drive service sales and increase brand awareness.
• Maintain up-to-date administrative records and spreadsheets to monitor operational conditions and flow.
• Enhanced productivity by managing budgets, supplies, costs.
• Expanded to provide in call and out call services.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Engaged and consulted with clients to assess needs and propose optimal solutions.
• Addressed customer inquiries, concerns and complaints and provided solutions and alternatives and followed up to confirm resolution.
• Created rewards programs to motivate clients and referrals.
• Procured business and government numbers: DUNS, SAM and CAGE, to legitimize entity and be open to government contracts and grant possibilities.
• Managed process of local and government applications for small business loans.
• Processed quarterly state and local sales tax payments.
• Saved over 3,000 by implementing cost-saving initiatives that addressed long-standing problems

Created and implemented fluent, full body, eccentric muscle contraction release system, aptly named The Flowing Intramyolaxus Technique or FIT, easily tailored to the clients' needs.