Inyang Oton
West Point,MS
Summary
Talented IT support professional with experience in maintaining computer and cloud systems. Managed teams and coordinate projects that dealt with - filming, live streaming and broadcasting, video editing, and audio production. Worked as a manager for a 3 years and learned to understand customers and teammates needs. This experience helped developed customer service, team player, and leadership skills. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, security, and it includes hands-on labs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Administrator
Church Of God In Christ
04.2020 - Current
- Administer diverse operating systems like Windows, Linux, or Mac.
- In charge of Installing and configuring computer hardware and software.
- Maintain cloud administration and applications for company for increased security
- Currently maintaining local area networks (LAN), wide area networks (WAN), storage area networks (SAN), and virtual private networks (VPNs).
- Performed problem assessments and troubleshooting to reduce downtime by 50%.
- Personally help team members with technical issues.
Video Editor
Church Of God In Christ
06.2021 - Current
- Completed over 20 major projects.
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Organized and worked with raw footage from multiple cameras and sources.
- Work with major production teams and contributed new ideas and looked for ways to improve content editing and processes.
- Delivered edits on time for reviews and final delivery.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
Education
High School Diploma -
West Point High School
West Point, MS05.2010
Skills
- Strong troubleshooting skills
- Knowledge of operating systems
- Knowledge of infrastructure services
- Knowledge of networking services
- IT security knowledge
Certification
- Google IT Support Professional Certificate [08/2023]
Eight-month IT support program, developed by Google, that covers troubleshooting, customer service,
networking, operating systems, system administration, and security, and includes hands-on labs
Additional Information
Technical: Linux, Windows, MacOS, troubleshooting, networking, directory services, cybersecurity
Business: customer support, project management, process improvement
Core Competencies
- Software Management
- Systems Administration
- Troubleshooting
- Customer Service
- Implementing/ managing directory services
- Networking
Timeline
Video Editor
Church Of God In Christ
06.2021 - Current
IT Support Administrator
Church Of God In Christ
04.2020 - Current
High School Diploma -
West Point High School
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