Ioannis Stathopoulos
London
Summary
A bright, talented and hardworking individual with a positive and friendly personality and the ability to work as the leader of a team.
Possessing excellent communication and hospitality skills and a proven ability to ensure that all customers expectations are met. Conscientious supervisor effective at managing and leading teams, managing retail operations and promoting merchandise to increase profits. Expert retail sales professional offering 13 years experience in retail customer service and retail management. Focused on exceeding sales goals. Currently looking for a suitable position with an ambitious and rewarding company that offers opportunities for self-development and career progression.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Culinary Floor Leader
Whole Food Market King's Road
03.2025 - Current
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing teams during handover sessions ensuring seamless continuity in operations.
- Improved employee retention by creating a positive work environment, offering continuous training opportunities, and fostering open communication.
- Ensured compliance with company policies and procedures while maintaining up-to-date knowledge of industry trends and best practices.
- Conducted regular team meetings to discuss progress updates, share feedback on performance improvement areas, and recognize outstanding contributions.
- Managed daily operations efficiently by allocating tasks to staff members based on priorities and skillsets while considering optimal resource utilization.
- Assisted in recruiting top talent, conducting interviews, and making hiring decisions to build a high-performing team.
- Handled escalated customer complaints professionally, mediating resolutions that maintained customer loyalty and satisfaction.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Developed and implemented strategies to improve customer service and increase sales.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Performed cash, card, and check transactions to complete customer purchases.
Manager
Whole Food Market Piccadilly Circus
07.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Answered questions about store policies and addressed customer concerns.
- Fostered customer-first culture, training staff in advanced customer service techniques.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Whole Foods Market Clapham Junction
09.2021 - 05.2024
- Handled all employee scheduling to ensure adequate, cost-efficient shift staffing.
- Oversaw timely store opening and closing procedures, effectively managing appropriate security measures.
- Coordinated with store management to initiate targeted strategies to achieve sales and profit goals.
- Hired, tasked and evaluated sales staff, providing comprehensive training in sales, marketing and customer service.
- Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency metrics.
- Improved customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.
- Interviewed and hired high-performing, dedicated staff members, adding team value.
- Monitored staff performance and developed improvement plans.
- Used forecasted and current financial data to set clear budget targets.
- Developed strategic and operational plans for administrative operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Retail supervisor/Buyer
Whole Foods Market High Street Kensington
05.2016 - 09.2021
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Interviewed job candidates and made staffing decisions.
- Examined merchandise to verify that it was correctly priced and displayed.
- Conducted stock inventories once per month.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Shared best practices for sales and customer service with other team members to help improve the shop's efficiency.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Stocked and replenished merchandise according to shop merchandising layouts.
- Developed comprehensive reporting tools, providing insight into purchasing performance metrics and highlighting areas for improvement in the procurement process.
- Maintained appropriate inventory levels based on management direction and customer demand.
Kitchen Cook
John Lewis & Partners
01.2016 - 05.2016
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Promoted excellence in food quality and presentation for kitchen staff.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
- Contributed to menu planning, incorporating seasonal ingredients for fresher, more appealing dishes.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
GCSE -
High school of Patras
2005
Skills
- Store operations
- Motivational skills
- Team management
- Employee training
- Coaching
- Staff scheduling
- Workplace safety
- Customer service
- Problem-solving
- Time management
Name & contact
Certification
- Food and safety level 3 Certificate
- Health and safety level 2 Certificate
- Fire safety certificate
- First aid certificate
Accomplishments
- Increased sales by 8% by coaching department employees on new merchandising standards.
Personal Information
Timeline
Culinary Floor Leader
Whole Food Market King's Road
03.2025 - Current
Manager
Whole Food Market Piccadilly Circus
07.2024 - 03.2025
Assistant Manager
Whole Foods Market Clapham Junction
09.2021 - 05.2024
Retail supervisor/Buyer
Whole Foods Market High Street Kensington
05.2016 - 09.2021
Kitchen Cook
John Lewis & Partners
01.2016 - 05.2016
GCSE -
High school of Patras
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