Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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tiana shelton

Vail,CO

Summary

Dynamic and results-driven professional with extensive experience in team management and customer service at Walgreens. Proven ability to enhance productivity through effective delegation and coaching. Skilled in cash handling and inventory management, consistently exceeding customer expectations while fostering a motivated and high-performing team environment.

Overview

19
19
years of professional experience

Work History

Shift Floor Leader

Walgreens
10.2012 - 01.2025
  • Delegated tasks to employees to enhance productivity and workflow.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Managed daily operations efficiently by allocating tasks to staff members based on priorities and skillsets while considering optimal resource utilization.

Restaurant Manager

Finnegan' Wake
04.2006 - 05.2010
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

High School Diploma - General Studies

Aviation High School
Manhattan Beach, CA
05.1978

Skills

  • Store operations
  • Motivational skills
  • Team management
  • Employee training
  • Coaching
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Customer assistance
  • Multitasking
  • Cash handling
  • Inventory and stocking
  • Cash register operation
  • Store organization
  • Store opening and closing
  • Building customer loyalty
  • Product knowledge

Additional Information

Assisted customer's with photo projects. Also maintained all equipment.

Timeline

Shift Floor Leader

Walgreens
10.2012 - 01.2025

Restaurant Manager

Finnegan' Wake
04.2006 - 05.2010

High School Diploma - General Studies

Aviation High School

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tiana shelton