Ioannis Vlahos

Assist with schedules and shift coverage

Create Deployments and break for officers

Aid customers, employees and visitors in a courteous and professional manner

CCTV Review
Train, monitor and develop security professionals for improved performance

Prepare incident reports
Coordinate with local law enforcement and medical personnel to respond to emergencies situations

Handle lost or misplaced items

Assist with audits and admin paper work

Work With WinTeam Schedule SP's Order Uniforms, Conduct Inventory Orders, as well as create and assist with employee personnel files.

Granted assess to contractors

Inspected the premises for hazards

Inspected the premises for suspicious individuals

• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Investigated for stolen vehicles, Patrolling Complexes and community's

• Locations
• Galleria At Sunset
• South Premium Outlets.
• Town Square.
• Fashion Show.
• Tivoli Village
• JPMorgan Chase Bank
• Meadows Mall.
• Fedex
• Directed and supervised team of 15 employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
• Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
• Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
• Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
• Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
• Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
• Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
• Administered first aid and emergency support as needed during incidents.
• Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
• Conducted regular patrols of the premises to identify potential threats or safety hazards.
• Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.

• Provided instruction and guidance to newly assigned personnel in the field.
• Demonstrated proper use of equipment, tools, and safety protocols to ensure safe working conditions.
• Evaluated employee performance during exercises and drills to identify areas needing improvement or additional training.
• Maintained records of all training activities, including attendance, completion status, feedback forms.
• Responded quickly when called upon for assistance during emergency situations involving inexperienced personnel.
• Advised senior management on changes needed within the current training program based on feedback received from trainees.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
• Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Increased sales by upselling appetizers, desserts, and specialty beverages.
• Assisted in training new servers, sharing best practices for excellent customer service.
• Inspected dishes and utensils for cleanliness.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
• Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.