Summary
Overview
Work History
Education
Skills
Timeline
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Iolani Torraca

Hollywood,FL

Summary

Accomplished logistics manager with 5+ years of experience. Skilled in transportation analysis, negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Server

Rock and Brews
05.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Stock Manager

Williams-Sonoma
10.2023 - 01.2024
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Managed receiving and fulfillment of shipments.
  • Oversaw supply inventory, equipment maintenance, and repairs.
  • Supported management with daily routines, including opening/closing, register functions, and back-office tasks.
  • Coached associates to enhance productivity and performance.
  • Supervised to meet financial goals and ensured top-tier customer service.

Senior Account Manager

Circle Logistics
05.2022 - 09.2022
  • Developed long-lasting B2B client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and customized services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Verified licensing and permits for transportation compliance.
  • Collaborated on pricing strategy and account implementation.

Inbound Logistics Specialist

Frida Baby
10.2021 - 05.2022
  • Researched issues and assessed inefficiencies within supply chain using Oracle & Google Suite to devise solutions and improve performance.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Developed relationships with key domestic vendors & international suppliers, ensuring aggressive inbound deadlines were met to certify accuracy of outbound fulfillment for enterprise retail clients.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Reduced demurrage charges by 14% in five months.
  • Managed same-day pickup requests and inventory monitoring.

Logistics Specialist

GoTRG
12.2019 - 09.2021
  • Arranged outbound freight for major clients, managed SOP updates.
  • Led a project shipping 500 FTLs weekly across multiple facilities.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Increased outbound shipments from 50 to 500+ per week.
  • Coordinated with B2B transportation for scheduling and compliance.
  • Improved processes through ad-hoc KPI reporting and email management.
  • Negotiated rates and managed invoices, shipping, and warehouse operations.
  • Supervised staff, fostering relationships with clients and vendors.

Return to Vendor Manager

GoTRG
08.2020 - 12.2020
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Negotiated vendor policy contracts on behalf of Lowes.
  • Oversaw appointment scheduling and itinerary coordination for both vendors (i.e. GE, Samsung, Whirlpool) and client (Lowes).
  • Built and managed processes for tracking and monitoring company performance.
  • Worked cross-functionally to enhance operational efficiency and software development.
  • Led a team managing Lowe's non-productive inventory, increasing revenue by 30%.
  • Managed a program processing 41M units annually with over 1000 employees.
  • Created new SOPs and trained staff to ensure adherence.

Customer Service Specialist

GoTRG
01.2018 - 12.2018
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved B2B customer experience by addressing inquiries related to product listings, shipping, and RMAs.
  • Maintained a strong understanding of the wholesale e-commerce marketplace and buyer experience.
  • Developed customer service improvement initiatives via devs ops department to improve marketplace shipping API and decrease concerns related to shipping costs & wait times.

Education

Bachelor of Arts - Communications

University of South Florida
Tampa, FL
05.2014

Skills

  • B2B & B2C
  • Scheduling: Opendock, Outlook, G-Suite
  • eCommerce : Wordpress
  • Inventory Management Software: Oracle, R1
  • Transportation Management Systems: Flexport, Mainchain, Navisphere
  • Standard Operator Procedure
  • Reverse Logistics
  • Exceptional Customer Service
  • Conflict Management
  • Solution Oriented
  • Vendor Relations
  • Results Driven
  • Supply Chain
  • Client Advocate
  • Standard Operator Procedure

Timeline

Stock Manager

Williams-Sonoma
10.2023 - 01.2024

Server

Rock and Brews
05.2023 - 07.2024

Senior Account Manager

Circle Logistics
05.2022 - 09.2022

Inbound Logistics Specialist

Frida Baby
10.2021 - 05.2022

Return to Vendor Manager

GoTRG
08.2020 - 12.2020

Logistics Specialist

GoTRG
12.2019 - 09.2021

Customer Service Specialist

GoTRG
01.2018 - 12.2018

Bachelor of Arts - Communications

University of South Florida

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Iolani Torraca