IONA SHENACHIE
Rancho Cordova,CA
Summary
Demonstrated reliability, diligence, and charisma as an employee with extensive experience in hospitality and customer service.
Overview
4
4
years of professional experience
Work History
Server
Sora Sushi
10.2025 - Current
- Delivered exceptional customer service by efficiently taking orders and managing guest requests.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
CATCH LA
01.2023 - 01.2024
- Working in a high-volume fast-paced environment
- Plotting and seating tables and large parties
- Working the door and private parties
- Maitre D’ experience
- Training new employees
- Keeping the work space clean and organized
Server
VIVOLI ITALIAN GRILL
01.2023 - 01.2024
- Delivered exceptional customer service by efficiently taking orders and managing guest requests.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Hostess
BRIZO BAR & RESTAURANT
01.2022 - 01.2023
- Working in a restaurant within a hotel
- Greeting and seating guests using OpenTable
- Adressing issues and concerns
- Answering phone calls
- Training new employees
Education
High School Diploma -
Forest Charter
Nevada City, CASkills
- Achieved efficient task management through proactive organization
- Fostered strong communication within teams, resulting in improved collaboration
- Maximized the use of OpenTable and Micros for enhanced operational efficiency
- Consistently received positive feedback from customers for outstanding service
Timeline
Server
Sora Sushi
10.2025 - Current
Hostess
CATCH LA
01.2023 - 01.2024
Server
VIVOLI ITALIAN GRILL
01.2023 - 01.2024
Lead Hostess
BRIZO BAR & RESTAURANT
01.2022 - 01.2023
High School Diploma -
Forest Charter