Ionne Ott

Member of leadership team specializing in serving the needs of the hospice population by seeking to improve the quality of care provided to hospice patients and improving their quality of life. Safety Officer in charge of developing, maintaining, and implementing the application of relevant standards, employee training, education and infrastructure improvement in Emergency Preparedness and Safety protocols.

• Improve compliance with Centers of Medicare & Medicaid, HIPAA, and OSHA requirements.
• Project Management for Hospice Quality Reporting Program (HQRP)
• Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
• Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
• Project Management for Workplace Safety & emergency preparedness programs
• Focusing on the safety of employees, patients, visitors and members of the public by identifying risk scenarios inherent in company operations.
• Conducting Employee Education
• Health Equity Advocacy & Implementation
• End Of Life (EOL) Health Equity Cohort member & Ethics Committee Member
• Maintaining a culture which attracts, keeps, and motivates diverse staff

Member of executive team responsible for the standardization of operational readiness protocols across multiple disciplines through consultation, research, and implementation. Provide expert guidance on complex regulatory matters, enabling informed decision-making within the organization. Collaborate with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.

• Improve compliance with Centers of Medicare & Medicaid, HIPAA, and OSHA requirements
• Implement organizational structures, generating audits, and reviewing operational analysis
• Lead on-site surveys that meet regulatory requirements
• Develop, manage, and implement annual policy reviews.
• Supervise the compliance, safety, and emergency preparedness programs.
• Developed critical documentation and data collection processes.
• Project Manager for all Quality Assurance (QA) and Performance Improvement (PI)
• Lead interdisciplinary groups of mid-level and high-level medical professionals.
• Strategic Planning
• Health Equity Advocate & Implementer
• Manage and document staff continuing education (CE)
• Delegated compensation and benefits inquiries
• Human Resources Manager including On-boarding new hires
• Maintain a culture which attracts, keeps, and motivates diverse staff

Member of administrative management team in a leading non-profit residential care program. Started at an entry level position in the developmentally disabled adult provider network and became the first Operations Manager. Performed routine quality assurance inspections at all client locations with specific emphasis on nurse delegated functions and state mandated client behavior analysis. Supervised Quality Assurance and Control for all critical care facilities.

• Regulated compliance with federal, WA state, and DDA requirements, including HIPAA compliance, incident reporting regulations, and organizational audits.
• Supervise employee professional licensure, accreditation, and certification/recertification programs
• Investigated agency complaints and grievance requests.
• Manage peer coaches and maintained records.
• Developed continuing education courses and received accreditation through state agencies.
• Met regularly with all administrative staff for cross-training, conflict resolution, and team support.
• Managed FMLA requests and approvals.
• Provider Billing
• Managed personnel resources effectively.
• Conducted line-staff field training and support.
• On-call crisis prevention.
• Law enforcement liaison.
• Responded to all RCS reports/inquiries. Effectively reviewed and updated documentation.
• Provided appropriate supervision, guidance and counseling for residents.
• Respond to behavioral problems in accordance with state guidelines; CPI.
• Managed resident finances