Iqra Jafar
New York
Summary
Dependable Operation support Engineer with 7 years of experience. I possess a strong understanding of Linux operating systems and cloud computing technologies. I have extensive experience in managing Linux-based systems, designing, deploying, and managing cloud infrastructure, implementing security measures, and troubleshooting issues. I am proficient in various cloud technologies such as Amazon Web Services (AWS) and Oracle Cloud Infrastructure (OCI), as well as containerization technologies such as Docker and Kubernetes. Communicate complicated concepts clearly and professionally handles wide-ranging questions. Hardworking and reliable with strong ability to troubleshoot, Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation support Engineer
TilkTok
10.2022 - Current
- Worked with microservices in a Kubernetes environment and collaborated with cross-functional teams to implement monitoring solutions based on best practices
- Deployed software on servers and provided daily operational support for a suite of Bytedance systems and services
- Monitored system and service health and performance, responding to incidents and alerts as they arise and updating stakeholders on issue resolution
- Participated in 24/7 on-call rotation and was flexible to work on nights and weekends, as well as variable schedules and overtime as necessary
- Developed and documented team processes for collaboration, learning, and training purposes Applied configuration changes to applications and servers to support business initiatives
- Automated daily routine tasks to improve efficiency
- Ensured efficient operation and maintenance of production systems
- Conducted incident reviews to understand root cause of issues and ensured proper fixes were deployed
- Utilized Grafana for monitoring and had experience with databases like Redis and MySQL Familiarity with troubleshooting networking issues including LAN, WAN, HTTP, HTTPS, DNS, and SSH
- Created Ansible playbooks to automate configuration management, deployment, and orchestration of infrastructure and applications
- Used Ansible modules for managing various resources such as files, users, packages, and services
- Knowledge of Ansible Vault for securing sensitive data and credentials used in Ansible playbooks
- Familiarity with YAML syntax used in Ansible playbooks and inventory files
- Experience with integrating Ansible with other tools and technologies such as Docker, Kubernetes and AWS
- Proficient in troubleshooting and debugging issues in Ansible playbooks and jobs.
Linux System Engineer
Bank Of America
11.2019 - 10.2022
- Managed Linux servers in production environments, ensuring system reliability, security, and performance
- Designed and implemented CI/CD pipelines for application deployment using tools such as Jenkins and GitLab
- Built and maintained infrastructure on cloud platforms such as AWS and Oracle Cloud, leveraging services like EC2, S3, RDS, and IAM
- Configured and optimized web servers (e.g
- Apache, Nginx) and databases (e.g
- MySQL, Oracle) for high availability and scalability
- Automated infrastructure management using tools such as Ansible, Terraform, and CloudFormation
- Worked closely with developers to troubleshoot and resolve application issues in development, testing, and production environments
- Monitored infrastructure and applications using tools such as Nagios, Zabbix, and CloudWatch
- Maintained and improved backup and disaster recovery procedures for critical systems
- Improved infrastructure security posture by implementing access controls, firewalls, and other security measures
- Proficient in VMware vSphere
- Experience with VMware vCenter
- Skilled in diagnosing and resolving issues related to VMware environments
- Able to create, configure, and manage virtual machines
- Knowledgeable in creating and managing data stores
- Experienced in configuring network settings
- Able to manage resource pools and monitor system health using vCenter Server
- Familiar with tools such as vSphere Client, ESXi Shell, and Operations Manager
- Able to troubleshoot and resolve performance issues, networking problems, and configuration errors
- Up to date with the latest VMware technologies and trends
- Provided on-call support for critical production systems, ensuring timely resolution of incidents, and minimizing downtime.
Linux Administrator
IBM (Walmart, Arkansas)
07.2016 - 09.2019
- Managed and maintained Linux-based servers, including installation, configuration, and troubleshooting of software and hardware issues
- Developed and implemented scripts for automation of system tasks, such as backups and updates, using Bash
- Monitored and analyzed system logs to detect and prevent security breaches, identifying and addressing potential vulnerabilities in a timely manner
- Deployed and managed virtualization technologies, such as KVM and VMware, to improve server efficiency and utilization
- Collaborated with other IT teams and stakeholders to ensure seamless integration of Linux systems with other enterprise technologies, such as databases and cloud platforms
- Implemented and configured monitoring tools, such as Nagios and Zabbix, to proactively identify and address system issues before they impact operations
- Provided technical support and training to end-users, troubleshooting issues related to Linux-based software and hardware
- Maintained and updated system documentation, including standard operating procedures and technical manuals
- Continuously kept up to date with emerging technologies and trends in the Linux administration field, applying best practices and innovations to optimize system performance and security.
Education
BS(Hons) Science -
GC Women University Sialkot
Skills
- Linux RHEL/CentOS (6,7,8)
- Ubuntu
- AWS
- Ansible
- VMware
- RCA
- Git, GitHub
- Debian
- Kubernetes
- Docker/container technologies
- Nagios, Grafana, Prometheus
- Troubleshooting
- PXE Boot and Kickstart
- Ansible Tower
- LAN/WAN
- Computer Diagnostics
- Data Recovery
- Technical Documentation
- Service Desk Support
- Hardware Upgrades
- System Performance Assessments
- Hardware Diagnostics
Certification
AWS Solution Architect, TDWLLBS14FQ1Q2KQ, 04/30/26
Timeline
Operation support Engineer
TilkTok
10.2022 - Current
Linux System Engineer
Bank Of America
11.2019 - 10.2022
Linux Administrator
IBM (Walmart, Arkansas)
07.2016 - 09.2019
BS(Hons) Science -
GC Women University Sialkot
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