Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iqra Rizvi

Garland,TX

Summary

Dedicated Customer Service Specialist with excellent prioritization and multi-tasking abilities in fast-paced environments. Proven team player who consistently achieves personal and business goals. Skilled at problem-solving and providing tailored solutions to meet customer needs. Seeking a customer service role in a business setting, office setting (etc.) to leverage my skills and experience and contribute to the success of the team and organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

F.H. CANN & ASSOCIATES INC
09.2024 - Current
  • Delivered technical assistance to students and educational institutions (etc.) regarding federal student aid applications, processes, and systems via CRM systems.
  • Protect: NextGen (Federal Student Aid)

Instructional Assistant

R.I.S.D
08.2023 - 08.2024
  • Provided individualized support to students with homework assignments, ensuring comprehension of concepts
  • Created a positive learning atmosphere by fostering open communication between students

Remote Customer Service Representative

American Para Professional Systems (APPS)
01.2023 - 02.2024
  • Managed inbound calls daily, effectively addressing customer concerns and inquiries with 95% satisfaction rate. Completed client interviews for insurance policies with multiple carriers.

Babysitter/Child Care

Self-Employment
01.2021 - 12.2022
  • Provided attentive and nurturing care for children ranging in age from infants to pre teen
  • Implemented positive discipline techniques to promote good behavior and teach important life skills

Education

High School Diploma -

L.V. Berkner HS
Richardson, TX
05.2023

Bachelor's degree - Education

Dallas College
Dallas, TX

License - Real Estate

Champions School of Real Estate
Plano, TX

Skills

  • Data Entry
  • First aid and CPR Certification
  • Microsoft Outlook
  • Software Troubleshooting
  • Fluent in English; Bilingual in Hindi and Urdu
  • Proficient in Microsoft Office 365
  • Customer service

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Customer Service Representative

F.H. CANN & ASSOCIATES INC
09.2024 - Current

Instructional Assistant

R.I.S.D
08.2023 - 08.2024

Remote Customer Service Representative

American Para Professional Systems (APPS)
01.2023 - 02.2024

Babysitter/Child Care

Self-Employment
01.2021 - 12.2022

High School Diploma -

L.V. Berkner HS

Bachelor's degree - Education

Dallas College

License - Real Estate

Champions School of Real Estate
Iqra Rizvi