Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Ira Gattu

Livonia,MI

Summary

Hello! I am a second-year college student seeking a professional job to help prepare me for the future. I am eager to gain experience in a highly professional setting where I can strengthen my communication, customer service, and problem-solving skills while also learning new things. I’m an optimist who embraces challenges and isn’t afraid to try new opportunities. When learning something new, I give it my full effort and dedication to excel at the task, so I can be the best at what I do.

Overview

5
5
years of professional experience

Work History

Waitress

Senate Coney Island
Northville, MI
09.2022 - 08.2024
  • Handled carry-out orders, communicating effectively with customers over the phone to ensure accuracy and a positive experience.
  • Organized take-out orders efficiently according to customer requests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Stocked service areas with supplies during slow periods.
  • Communicated daily specials to customers.
  • Took orders for food and drinks and delivered them to guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Processed payments accurately using cash registers or POS systems.
  • Performed basic math calculations when computing bills for customers' meals.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered questions about menu items, ingredients, and pricing.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in seating guests at tables or booths.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Bussed tables as needed during peak hours.
  • Trained new employees to perform duties.
  • Developed positive relationships with regular customers through friendly conversation.
  • Responded to ad hoc cleaning duties at end of shift.

Fast Food Worker

Chick-fil-A
Northville, Michigan
06.2022 - 10.2022
  • Operated cash register to process customer payments accurately and efficiently.
  • I learned the importance of hospitality at Chick-fil-A by always putting customers first. The employees are taught to say 'my pleasure' after helping guests because it shows genuine care and attention, making their experience a top priority.

  • Brewed and served coffee and tea with preferred add-ins.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Tailored orders to address customer allergies and gluten concerns.

Administrative Assistant

Moonstar express
Bellville, MI
06.2019 - 01.2020
  • Managed office supplies inventory and placed orders when necessary.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Proofread content for typo-free emails and documentation.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Education

High School Diploma -

Northville Highschool
Northville
05-2023

Some College (No Degree) - Nursing

Wayne State University
Detroit, MI

Skills

  • Conflict resolution
  • Time management
  • Inventory management
  • Reliability and punctuality
  • Hospitality and accommodation
  • Payment processing
  • Memory retention
  • Strong multitasking
  • Attention to detail
  • Customer service
  • Easy to get along with
  • Friendly
  • Compliant
  • Pays attention
  • Asks questions
  • Accountable
  • Responsible (Oldest child in the family)

Affiliations

  • Bollywood dance I am part of the Indian American Student Association (IASA)
  • Reading
  • Watching shows
  • Zumba

Languages

English
Native/ Bilingual
Telugu
Native/ Bilingual

Timeline

Waitress

Senate Coney Island
09.2022 - 08.2024

Fast Food Worker

Chick-fil-A
06.2022 - 10.2022

Administrative Assistant

Moonstar express
06.2019 - 01.2020

High School Diploma -

Northville Highschool

Some College (No Degree) - Nursing

Wayne State University

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Ira Gattu