Hi, I’m
Ira Murphey
Salt Lake City,UT
Summary
Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience. Talented Customer Service Associate polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
15
years of professional experience
Work History
Check City
Teller/Customer Service Representative
01.2023 - 02.2024
Job overview
- Assisted customers with financial transactions, including check cashing and payday loans
- Conducted front-line underwriting for loans, assessing customer eligibility and processing applications
- Organized all paperwork and applications for filing, ensuring accuracy and compliance with company policies
- Provided information on company services and policies to customers
- Handled customer inquiries and resolved issues in a timely and professional manner.
Skywest Airlines
Flight Attendant
04.2022 - 01.2023
Job overview
- Completed over 600 hours of Domestic flights for up to 76 passengers while corroborating their safety and security
- Ensured adherence to FAA and company regulations and trained to diffuse high-level security/safety situations
- Conducted preflight procedures to check the safety of passengers, crew members and emergency equipment
- Assisted passengers in stowing away carry-on baggage and increasing luggage space by utilizing efficient customer relations techniques
- Assisted Flight Deck crew members with passenger counts and weight and balance distribution throughout the cabin by adhering to FAA regulated seating protocols
- Served meals and refreshments for flights based on the flight time and mileage and provided top-tier service to passengers, earning recognition between various partners
- Compartmentalized service styles and modified announcements based on the client represented for the flight, as my company served Delta, United, Alaska and American Airlines
- Stayed up to date on continuing education, service bulletins and Company guidelines.
Fortner Engineering
Customer Service Associate/Quotation Specialist
02.2021 - 09.2021
Job overview
- Demonstrated superior customer service by combining system knowledge, sales, product and problem-solving skills to exceed customer expectations
- Composed estimates, and prices standard at a level that kept our products competitive and maximized profit
- Assisted multiple departments (i.e., engineering, production, QA, shipping) as needed to ensure accurate quotes and lead times
- Followed-up on approvals submitted for repair/overhaul parts sent by clients to maintain productivity and decrease production delays.
Greenleaf Financial Services
Customer Service Associate
01.2018 - 01.2021
Job overview
- Answer inbound calls to serve customers with inquiries about financial products
- Give accurate information on good and services provided by Greenleaf Financial Services
- Advise on debt solutions and offered products based on need
- Update account information and provided payment arrangements to settle account balances
- Attend training webinars for continued education on Company Products and Policies
- Utilize Salesforce CRM database to access client account information and manage data entries.
State Farm Mutual Company
Property and Casualty Sales Representative/Customer Service Associate
01.2013 - 01.2017
Job overview
- Front line underwriter and producer
- Advised on coverage options based on financial analyses
- Answered calls in a fast-paced telecommunication setting
- Trained new employees on Enterprise policies and workflow
- Met sales quota for more than 13k in premium, monthly
- Generated leads through brand marketing
- Created marketing strategy to attract target clientele
- Advised and implemented risk management strategies for consumers
- Conduct sales and policy transactions for our service agencies in 6 states including: CA, NY.
Donnelly Communication's
Customer Service Associate
01.2011 - 01.2012
Job overview
- Take calls in a fast paced inbound call center environment
- Provide account support as well as process catalog orders
- Updated customer accounts and provided sales quotes and product information
- Answer phones, provide and update customer account information.
Enhanced Recovery Corporation
Customer Service Associate/Collections Agent
01.2009 - 01.2011
Job overview
- Facilitated debt resolutions
- Performed data entry duties
- Negotiated settlements and other payment transactions
- Assisted consumers in finalizing debt and credit counseling
- Executed tasks and procedures according to FDCPA laws.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Environmental Science
07.2025
Skills
- Customer Support
- MS Office proficiency
- AEROXCHANGE
- B2B
- CPR
- FAA Certified
- Inbound and Outbound Calling
- Technologically savvy
- FAA Regulations Knowledge
- Life/Home/Auto Insurance Knowledge
- First Aid
- Exceptional customer service
Amature Gardener and Great Cook
I have always enjoyed the flora and fauna of nature and I am happy to indulge my love for them through gardening and propagating flowers. I also love to cook soul food and appreciate durable and fine cookware!
Timeline
Teller/Customer Service Representative
Check City
01.2023 - 02.2024
Flight Attendant
Skywest Airlines
04.2022 - 01.2023
Customer Service Associate/Quotation Specialist
Fortner Engineering
02.2021 - 09.2021
Customer Service Associate
Greenleaf Financial Services
01.2018 - 01.2021
Property and Casualty Sales Representative/Customer Service Associate
State Farm Mutual Company
01.2013 - 01.2017
Customer Service Associate
Donnelly Communication's
01.2011 - 01.2012
Customer Service Associate/Collections Agent
Enhanced Recovery Corporation
01.2009 - 01.2011
University of Phoenix
Bachelor of Science from Environmental Science
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