Laura Valentina Salazar Roldan
Teller
Charlotte,NC
Summary
Caring, friendly, two years of experience assisting customers with computer equipment issues and troubleshooting. Proven track record of adhering to customer satisfaction standards, completed support tickets responses, responded to emails, submitted bug reports, and modified applications and websites. Experience in troubleshooting and fixing network issues. Able to troubleshoot and resolve almost any technical issue, experience maintaining and troubleshooting a variety of Linux and Windows systems, and while providing technical support to customers helping maintaining client relationships. Two years of experience programming, troubleshooting, and maintaining a variety of computer systems, typically in Windows environments. Proven track record of successfully handling difficult customer problems and remaining calm with experience in the financial industry. Passionate and reliable team player with two years of experience in technical support Extensive knowledge of Windows Server operating system
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Teller/Customer Service Representative
Wells Fargo
Charlotte, NC
07.2021 - Current
- Performing transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
- Able to identify potential fraud and risk and take appropriate actions to prevent loss
- Managing confidential information on day-to-day transactions
- Interacting with customers to build relationships and identifying information and services to meet customers financial needs
- Educating customers on technology services
- Working in a team based in fast-paced environment and proficiently following policies, procedures and regulations.
Customer Service/IT Help Desk Agent
Shiftsmart/Dynata
Charlotte, NC
07.2020 - 07.2021
- Adequately answering and calling 50+ calls an hour
- Responsible for providing assistance related to software issues of the platform by phone.
- Provide technical help for customers and solve problems at 90% rate.
Assistant Manager
iTrip Vacations
Charlotte, NC
02.2018 - 07.2021
- Effectively supervise day today front end operations of Airbnb Cleaning Company including: Bookkeeping, scheduling employees and jobs, retrieving customer feedback, and supply ordering
- Liaison between companies owner and customers for all jobs using interpreting skills.
Education
Associate Degree - Computer Science And Programming
Central Piedmont Community College
Charlotte, NC 09.2019 - Current
High School Diploma -
Penn Foster
01.2017 - 09.2019
Skills
Microsoft Office, Java, Python, Problem Resolution, Data Entry, Personal Assistant Experience, Technical Supportundefined
Certification
CompTIA+
Timeline
Teller/Customer Service Representative
Wells Fargo
07.2021 - Current
Customer Service/IT Help Desk Agent
Shiftsmart/Dynata
07.2020 - 07.2021
Associate Degree - Computer Science And Programming
Central Piedmont Community College
09.2019 - Current
Assistant Manager
iTrip Vacations
02.2018 - 07.2021
High School Diploma -
Penn Foster
01.2017 - 09.2019
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