Christina Chagares
Terre Haute,IN
Summary
Retail banking professional with 10 years of experience in customer relationship management. Deliver service quality, accurate documentation, and on-time account support. Maintain strong regulatory compliance and process discipline while supporting business growth.
Overview
10
10
years of professional experience
Work History
Teller/Customer Service Representative
First Financial Bank
Terre Haute, Indiana
02.2026 - Current
- Assisted customers with inquiries about services and account details to enhance understanding and satisfaction.
- Utilized customer service and sales skills to consistently meet and exceed performance goals.
- Promoted banking services, increasing customer engagement and satisfaction.
- Processed customer transactions quickly and accurately.
- Balanced cash drawer daily to maintain accuracy and compliance.
- Resolved problems and discrepancies involving customer accounts.
- Identified transaction errors when debits and credits did not balance.
- Used strong knowledge of banking products and services to educate customers on features, benefits, and pricing.
- Maintained up-to-date knowledge of banking products and regulations. on banking products, services, policies, and regulations.
Office Manager
Greiner Funeral Home
03.2025 - 01.2026
- Managed daily office operations and ensured smooth workflow at Greiner Funeral Home.
- Provided administrative support to the management team including preparing reports and presentations.
- Maintained accurate records and documentation for services, ensuring compliance with all relevant regulations to uphold operational integrity.
- Oversaw front desk operations, greeting visitors and efficiently directing inquiries to appropriate personnel to enhance guest experience.
- Provided exceptional customer service by addressing client needs and concerns, coordinating final arrangements for families during difficult times. Managed and filed all necessary paperwork with the State and insurance companies to ensure families received timely benefits.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored compliance with employment laws and regulations.
Relationship Banker
Old National Bank
08.2024 - 03.2025
- Developed client relationships through personalized banking services and financial advice.
- Educated clients on bank products, services, and digital banking tool.
- Conducted account openings and maintained accurate client records in banking systems.
- Assisted customers in opening checking and savings accounts to meet their financial needs. Also spoke to my customers and find ways to help them financially. Facilitated opening of credit cards, personal and car loans, HELOC, and home loans to support customer financial goals. Balanced customer accounts, addressed complaints, and utilized problem-solving skills to resolve issues effectively. On the bank side of things, I operated a teller drawer. I oversaw balancing the vault and ordering money for the branch.
Personal Banker
Fifth Third Bank
06.2016 - 05.2024
- Much like Old National bank, this job had very similar duties. However, before they did staff remodels, I was shadowing my boss to start training for a manager role. Assisted customers in opening checking and savings accounts, enhancing their banking experience. Also spoke to my customers and found ways to help them financially. I also opened credit cards, did personal and car loans, Heloc and Heloans. Balanced customer accounts and resolved complaints using problem-solving skills to ensure customer satisfaction. Oversaw teller drawer operations to ensure accurate cash handling to facilitate customer transactions, ensuring accuracy and efficiency. I oversaw the balancing the vault and ordering money for the branch.
- Assisted clients with account openings and maintenance at Fifth Third Bank.
- Provided personalized financial advice to enhance customer banking experiences.
- Conducted transactions efficiently using bank software and systems.
Skills
- Banking software
- Transaction processing
- Customer Service
- Account management
- Customer relationship management
- Regulatory compliance
- Budget planning
- Problem-solving
- Critical Thinking
- Time Management
- Effective communication
- Excellent time management skills
- Strong work ethic
- Communication
- Document management
Personal Information
Title: Office Manager
Timeline
Teller/Customer Service Representative
First Financial Bank
02.2026 - Current
Office Manager
Greiner Funeral Home
03.2025 - 01.2026
Relationship Banker
Old National Bank
08.2024 - 03.2025
Personal Banker
Fifth Third Bank
06.2016 - 05.2024