Ira Swinton
Dothan
Summary
Dynamic customer service professional with a proven track record at TeleTech Corp., excelling in conflict resolution and active listening. Recognized for enhancing service quality through data analysis and process improvements, leading to increased customer loyalty. Adept at mentoring teams and driving operational efficiency while maintaining a focus on client satisfaction.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Swinton Auto Consulting
03.2018 - Current
- Provided expert assistance to clients, resolving inquiries and ensuring satisfaction.
- Streamlined processes for handling customer feedback, enhancing service quality.
- Mentored junior staff, promoting best practices in customer service interactions.
Customer Service Representative
Vantage Sourcing
03.2016 - 10.2017
- Analyzed customer data to identify trends and inform strategic improvements.
- Collaborated with cross-functional teams to implement service enhancements based on client needs.
- Led initiatives to reduce response times, driving overall operational efficiency.
Customer Service Representative
TeleTech Corp.
06.1999 - 07.2004
- Developed training materials for new hires, improving onboarding efficiency.
- Facilitated workshops to enhance team communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Geneva High
Geneva, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Swinton Auto Consulting
03.2018 - Current
Customer Service Representative
Vantage Sourcing
03.2016 - 10.2017
Customer Service Representative
TeleTech Corp.
06.1999 - 07.2004
High School Diploma -
Geneva High