Irais Mejia
New Caney
Summary
Dynamic and results-driven professional with a proven track record at Metro by T-Mobile, excelling in customer service excellence and cash handling. Bilingual and reliable, I enhance client satisfaction through proactive issue resolution and personalized recommendations, consistently boosting sales and fostering positive relationships. Committed to integrity and professionalism in all interactions.
Knowledgeable cashier/ sales with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
9
9
years of professional experience
Work History
Cashier
Califas Tacos and Beer
07.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped them with the menu.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Run food to the tables
Assistant
Lots Improvements
03.2021 - 03.2024
- Contributed to a positive work environment with strong skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests.
- Worked closely with my boss to provide effective assistance for specific aspects of business operations.
- Generate invoices.
- Provide estimates.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Promote business on social media.
Sales Representative
Metro by T-Mobile
07.2016 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
Education
High School Diploma -
New Caney Highschool
New Caney, TX06-2000
Skills
- Customer service excellence
- Reliability and punctuality
- Cash handling
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Bilingual
- Professionalism and courtesy
- Issue resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Califas Tacos and Beer
07.2024 - 02.2025
Assistant
Lots Improvements
03.2021 - 03.2024
Sales Representative
Metro by T-Mobile
07.2016 - 01.2021
High School Diploma -
New Caney Highschool
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