Iraiz Gallo
St. Cloud,FL
Summary
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Overview
4
4
years of professional experience
Work History
Team Leader
Marriot Hotel
Orlando, FL
11.2024 - Current
- Led team to deliver exceptional guest experiences through effective communication and staff coordination.
- Trained new employees on service protocols and operational standards to ensure consistency in guest satisfaction.
- Implemented process improvements that enhanced efficiency in daily operations and reduced response times.
- Monitored performance metrics to identify areas for improvement and develop targeted action plans.
- Resolved guest complaints promptly, ensuring adherence to company policies while maintaining customer loyalty.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Sales Associate
Walgreen's Pharmacy
Orlando, FL
04.2024 - 05.2025
- Educated customers on health products and services, fostering informed purchasing decisions.
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
- Resolved customer complaints promptly, ensuring satisfaction and retention through effective communication skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Attendant
Marriot Hotel
Orlando, FL
11.2021 - 10.2024
- Provided exceptional customer service, responding promptly to guest inquiries and requests.
- Maintained cleanliness and organization in public areas, ensuring a welcoming environment for guests.
- Assisted in set-up and breakdown of event spaces, supporting smooth execution of meetings and functions.
- Collaborated with team members to streamline daily operations and enhance guest satisfaction.
Education
Certificate - Medical Assistant
Florida Health Institute
Miami, FLCertificate - Phlebotomist
American Vocational Academy
Orlando, FLBachelor of Science - Medicine
Universidad Del Zulia
Venezuela07.2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Client service
Timeline
Team Leader
Marriot Hotel
11.2024 - Current
Sales Associate
Walgreen's Pharmacy
04.2024 - 05.2025
Attendant
Marriot Hotel
11.2021 - 10.2024
Certificate - Medical Assistant
Florida Health Institute
Certificate - Phlebotomist
American Vocational Academy
Bachelor of Science - Medicine
Universidad Del Zulia