Iraj Ghanavati
Montrose,CA
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Consultant
Dealer
Tehran, Iran
05.2009 - 02.2014
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Generated daily reports on sales activities for management review.
- Resolved customer complaints and inquiries in a timely manner.
- Performed cold calls to prospective customers to introduce company offerings.
Customer Service Representative
Real State
Tehran, Iran
08.2000 - 02.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Asadabadi
Tehran, Iran05-1999
Skills
- Multitasking
- Critical Thinking
- Customer Service
- Analytical
- Clerical Support
- Self-Directed
Languages
Persian
Native/ Bilingual
English
Native/ Bilingual
Indonisian
Native/ Bilingual
Certification
- Successful negotiation "Essential Strategies and Skills".
Timeline
Sales Consultant
Dealer
05.2009 - 02.2014
Customer Service Representative
Real State
08.2000 - 02.2009
High School Diploma -
Asadabadi
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