Iram Rahman
Katy,TX
Summary
Driven professional with a proven track record at Chick-fil-A, enhancing staff development and trainee performance through innovative training materials and hands-on activities. Excelled in customer engagement and team collaboration at Don McGill Toyota, boosting sales and client loyalty. Skilled in performance assessment and public speaking, demonstrating critical thinking and a results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Trainer
Chick-fil-A
04.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Salesperson
Don McGill Toyota
10.2023 - 01.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma -
Cypress Park High School
Cypress, TX06.2021
Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
- Customer Service
- Critical Thinking
- Computer Proficiency
- Safety Protocols
- Building Maintenance
Certification
- Electrician Apprentice License - 06/2024-06/2025
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Salesperson
Don McGill Toyota
10.2023 - 01.2024
Certified Trainer
Chick-fil-A
04.2021 - Current
High School Diploma -
Cypress Park High School
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