Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Iran Genchi-Martinez

Paramount

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in food service and customer engagement. Proven track record in inventory control and team collaboration, enhancing sales through effective merchandising and customer service. Skilled in food safety and adept at training associates to achieve operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bakery and Deli Associate

Walmart
Downey
09.2024 - Current
  • Maintained cleanliness and organization of the deli display case.
  • Assisted customers with product selections and provided recommendations.
  • Operated slicing machines and other deli equipment safely and efficiently.
  • Managed inventory levels for deli supplies, ensuring freshness and availability.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.

Customer Service Representative

Traffic Tech
Long Beach
09.2023 - 05.2024
  • Managed customer inquiries through phone and email channels at Traffic Tech.
  • Collaborated with logistics teams to coordinate shipping and delivery schedules.
  • Provided feedback to management on customer trends and service gaps observed.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Patient Service Representative

Gentle Dental Call Center
Inglewood
08.2022 - 09.2023
  • Managed patient appointments using electronic scheduling systems efficiently.
  • Collected patient information and verified insurance details accurately.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Inputted patient demographic data into electronic health record system.
  • Maintained a clean and organized reception area.
  • Educated patients on dental procedures and office policies clearly.
  • Collaborated with team members to improve patient service processes continuously.

Meat and Produce Team Lead

Walmart
Downey
08.2021 - 08.2022
  • Perform Team huddles for both shifts
  • Assigning task and following up with my associates
  • Financially responsible for meat and produce
  • Teach and train associates to one best way standards of Walmart
  • Meeting deadlines as a team
  • Establishing connection with my team
  • Price changes
  • Responsible for managing all aspects of produce and meats department within the store to ensure profitability and customer satisfaction managed
  • Coordinated inventory management to minimize waste and optimize freshness.

Bakery and Deli Associate

Walmart
Downey
01.2015 - 08.2020
  • Increase sales by assuring merchandise is stock and available throughout the day
  • Manually Ordering production
  • Organizing and maintaining both freezer and cooler
  • Customer service
  • Following process to properly rotate merchandise
  • Meeting deadlines assign by the bakery and deli team lead
  • Practicing food safety when handling any food items

Education

High school diploma -

Paramount High School
Paramount, CA
06.2013

Skills

  • Management
  • Food Service
  • Packaging
  • Customer service
  • Team collaboration
  • Sales enhancement
  • Record keeping
  • Cake Decorating
  • Meal Preparation
  • Food Safety
  • Food Handling
  • Produce Experience
  • Inventory Control

Certification

  • Driver's License, 06/01/14, 06/01/25, California Drivers license
  • Personal photo ID

Languages

Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Bakery and Deli Associate

Walmart
09.2024 - Current

Customer Service Representative

Traffic Tech
09.2023 - 05.2024

Patient Service Representative

Gentle Dental Call Center
08.2022 - 09.2023

Meat and Produce Team Lead

Walmart
08.2021 - 08.2022

Bakery and Deli Associate

Walmart
01.2015 - 08.2020

High school diploma -

Paramount High School

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