Iranda VanEpps
Middleburg
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
15
15
years of professional experience
2004
2004
years of post-secondary education
Work History
Secretary/Lead CSR
RJK Cleaning LLC
Keystone Heights
08.2008 - 01.2024
- Managed scheduling and appointments for teams.
- Coordinated communication between clients and staff effectively.
- Maintained accurate records of service requests and client feedback.
- Dispatched jobs according to importance.
- Handled billing inquiries and processed client payments promptly.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
Keystone Heights Jr/Sr High School
Keystone Heights , Florida Skills
- Microsoft Office
- Data entry
- Appointment scheduling
- Client communication
- Customer service
- Record keeping
- Schedule coordination
- Time management
- Interpersonal communication
- Problem solving
- Attention to detail
- Effective multitasking
- Conflict resolution
- Team collaboration
- Report writing
- Prioritization and time management
- Office administration
- Multi-line phone systems
- Phone etiquette
- Document preparation
- Phone reception
- Database maintenance
Timeline
Secretary/Lead CSR
RJK Cleaning LLC
08.2008 - 01.2024
Keystone Heights Jr/Sr High School