Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Kaylee Faison
Jeffersonville ,IN
Summary
Overview
6
years of professional experience
Work History
Gerber Collision & Glass
CSR/ AR Lead
11.2021 - Current
Job overview
- Built positive rapport and relationships for high levels of customer satisfaction.
- Provided support and training for other shops for their accounts receivables
- Onboarded and trained new hires
- Preformed secretariat duties for estimators and General Manger ( I.E. Scheduling, facilitating administrative side of repair process.)
- Communicated with insurance companies and customers daily ( via. phone and email )
UCB Inc.
Debt Collector
02.2021 - 10.2021
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
Kroger
Customer Service Representative
11.2017 - 07.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Safe Harbor Daycare
Lead Child Care Teacher
05.2020 - 02.2021
Job overview
- Implemented curriculum to enhance classes with learning-focused activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Enrolled new students with Excel Sheets
The Excel Center
Lead Child Care Teacher
07.2018 - 07.2020
Job overview
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Communicated with parents on daily activity.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
The Excel CenterClarksville, IN
High School Diploma
06.2018
University Overview
Skills
- Client Base Retention
- Microsoft Office
- Administration and Operations
- Billing Adjustments and Refunds
- Document and Records Management
- Customer Billing
- Accounts Payable and Receivable
- Write Reports
- Skill Development
Timeline
CSR/ AR Lead
Gerber Collision & Glass
11.2021 - Current
Debt Collector
UCB Inc.
02.2021 - 10.2021
Lead Child Care Teacher
Safe Harbor Daycare
05.2020 - 02.2021
Lead Child Care Teacher
The Excel Center
07.2018 - 07.2020
Customer Service Representative
Kroger
11.2017 - 07.2021
The Excel Center
High School Diploma
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