Theresa Jansen
Ames,IA
Summary
Detail-oriented professional with 8 years experience in records management, Microsoft Office and exceptional customer service. Frequently praised as hard-working, supportive, and positive by peers and supervisors, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
Work History
LEAD CSR/OFFICE MANAGEMENT
Companion Animal Clinic
12.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly, thoroughly documenting all interactions.
- Coordinated schedules for multiple departments, ensuring optimal productivity and resource utilization.
- Managed inventory by ordering, receiving, and maintaining the quantity on hand for prescription diets, office supplies, and pharmaceuticals.
- Managed employee relations issues professionally, having routine one-on-one meetings and resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated the interviewing, onboarding, and on-the-job training for new hires, bolstering position knowledge and skillset.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Supported financial planning efforts by providing accurate accounts receivable data for budgeting and forecasting purposes.
- Managed multiple social media platforms, creating educational content, and ensuring a consistent voice and message.
FOSTER PROGRAMS COORDINATOR
Humane Indiana
05.2021 - 11.2022
- Arranged placement and care of 571 individual animals in 2022
- Oversaw medical and behavioral care of 75-100 animals on any given day, timely maintaining all corresponding logs
- Enhanced office productivity by managing multi calendar system and multi line phone system, scheduled appointments for clients based on capacity for care, optimal patient loads and Medical Staff/Veterinarian availability
- Created various drives and fundraising events to benefit organization.
OUTREACH COORDINATOR AND RECEPTIONIST
Monroe County Humane Association
09.2019 - 10.2020
- Prioritized and established new cross-sector partnerships with agencies and nonprofits
- Coordinated patient scheduling, check-in, check-out, insurance verification and payments for billing, assisting average of 40 clients per day
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
INTAKE COORDINATOR
Humane Indiana
05.2018 - 08.2019
- Onboarded new programs and procedures from ground up including TNR (Trap, Neuter, Return) Program and Emergency Crisis Foster Program
- Provided emergency first aid to sick and injured animals
- Managed multi-line phone system averaging 60 calls per day, scheduled new intake appointments based on capacity for care
- Explained eligibility requirements, intake details, payment methods and clients' legal rights during intake assessment
- Maintained physical and computer-based filing systems, invoicing, balancing cash drawer, and end of day/month reports.
ANIMAL WARDEN
Highland Police Department
03.2018 - 07.2019
- Investigated reports of animal attacks or animal cruelty, interviewing witnesses and animal owners, collecting evidence, and writing reports
- Issued warnings or citations in connection with animal-related offenses, contacted police to report violations and request arrests
- Completed reports of activities and maintained files of impoundments and dispositions of animals.
ANIMAL CONTROL OFFICER
Lake County Animal Control And Adoption
01.2017 - 05.2018
- Examined animal licenses and inspected establishments housing animals for compliance with laws
- Co-led puppy mill raid in May 2017: 68 dogs, 3 goats, 1 mini horse impounded
- Managed intakes and daily care of stray and confiscated animals.
KENNEL TECHNICIAN AND ADOPTION SUPPORT
Humane Indiana
06.2015 - 06.2016
- Daily cleaning, feeding and maintenance of the shelter and its animal residents
- Matched adoptable animals with families/adopters.
Skills
- Customer Service
- Inventory Management
- Microsoft Office
- Active Listening
- Animal Behavior and Handling
- Multi-line Phone/Calendar Systems
Timeline
LEAD CSR/OFFICE MANAGEMENT
Companion Animal Clinic
12.2022 - Current
FOSTER PROGRAMS COORDINATOR
Humane Indiana
05.2021 - 11.2022
OUTREACH COORDINATOR AND RECEPTIONIST
Monroe County Humane Association
09.2019 - 10.2020
INTAKE COORDINATOR
Humane Indiana
05.2018 - 08.2019
ANIMAL WARDEN
Highland Police Department
03.2018 - 07.2019
ANIMAL CONTROL OFFICER
Lake County Animal Control And Adoption
01.2017 - 05.2018
KENNEL TECHNICIAN AND ADOPTION SUPPORT
Humane Indiana
06.2015 - 06.2016
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