Irani Ramos Martinez
Cashier
Jonesboro,GA
Summary
Experienced with costumers with over 10 years of experience in food industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking in any position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
La Michoacana Mexican Restaurant
Hampton, GA
01.2019 - 06.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Waitress
The Chicken House
Forest Park, GA
10.2008 - 06.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
GED -
Hearts To The Nourish Hope
Jonesboro, GA05.2018
Skills
- Age Verification
- Alcohol Ordering
- Billing and Payment Processing
- Cool Under Pressure
- Food and Beverage Service
- Team Player
- Able to Lift 30 Pounds
- High-Volume Dining
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Phone Inquiries
- Restocking Items
- Customer Deliveries
- Sales Techniques
- Guest Relations
- Guest Satisfaction
- Special Orders
- Customer Preferences
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
La Michoacana Mexican Restaurant
01.2019 - 06.2020
Head Waitress
The Chicken House
10.2008 - 06.2013
GED -
Hearts To The Nourish Hope
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